Cleaning the Friction Pads

If the friction pad is dirty, multi-feeds or misfeeds might occur. In this case, clean the pad as shown below.

Slowly slide the paper tray (Tray 1) out, until it stops. After that, lift the front of the tray slightly, and then pull the tray completely out.
Place the tray on a flat surface. When there is paper in the tray, remove paper.
Wipe the friction pad with a soft damp cloth. After that, wipe it with a dry cloth to remove the water.
Lift the front of the tray, and slide it carefully into the printer until it stops.
Do not slide the paper tray in with force. If you do, the front and side guides might move.

If misfeeds or multi-feeds of paper occur after cleaning the friction pad, contact your sales or service representative.