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If You Cannot Remove Jammed Paper

This section explains how to remove badly jammed paper that you cannot remove by the usual methods.


  • If the multi bypass tray and duplex unit are attached to the printer, switch the printer off and detach the duplex unit.

  • Do not touch the feed belt, the transparent black band, print head rail rod, ink tubes, or paper pressing board. Take care not to snag the sleeves of your clothing on the ink tubes.


    1. Transparent black band

    2. Print Head Rail Rod

    3. Ink tubes

    4. Paper pressing board

    5. Feed belt

  • If the printer's ink tube is preventing access to the jammed paper, carefully pull the tube to the side. Do not pull the tube upward. Pulling the tube upward will damage the printer.

  1. Open the top cover.


  2. Open the left cover, and then turn the paper feed wheel.

    Turn the wheel while looking for the jammed paper through the top cover opening.


  3. Remove the jammed paper through the top cover opening or back of the printer.



    Before removing jammed paper from the back of the printer, remove the rear cover.

  4. Close the left cover.


  5. Close the top cover.


    Printing starts.


  • Before starting a print job, be sure to attach the tray 1 cover and tray 2 cover.

  • Align the paper and reload it in the paper tray. Loading paper over the limit line in the tray may result in a paper jam.