When Document Server Does Not Operate as Expected

Condition

Cause

Solution and reference

A document cannot be accessed.

The document is protected by a password.

Ask the user who stored the document for the password. If you have forgotten the password, consult the file administrator*1.

A stored document cannot be found.

You cannot identify a document because the document name was assigned automatically.

  • Check the user name and the date the file was stored.

  • Press [Thumbnails] and check the displayed image.

A document is not displayed when you disable user authentication.

Access permissions are specified on the document.

Request the machine administrator*1 to enable user authentication again. Have the user who stored the document or file administrator*1 log in to the machine and change the access permission of the document to [All Users].

For details, see User Guide of your device.

The memory of the machine runs out frequently.

The memory assigned to Document Server is almost full.

  • Erase documents that are no longer needed.
    For details, see User Guide of your device.

  • Delete documents that were stored by [Locked Print] or [Hold Print] in the printer function and no longer needed.
    For details, see User Guide of your device.

*1 When custom-privileges administrators are registered, custom-privileges administrators who have privileges that are equal to each standard-privileges administrator can also perform the same operation.

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