Copier Problems
Status |
Cause |
Solution |
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The printed copy is blank. |
The side of the original that is set on the machine is incorrect. |
When using the exposure glass, place originals copy side down. When using the ADF, place them copy side up. |
The wrong original was copied. |
There is an original set on the ADF when you are copying from the exposure glass. |
If copying from the exposure glass, make sure that there are no originals in the ADF. |
Copied pages do not look the same as the originals. |
A scan method that is not appropriate for the type of the original to be scanned is specified. |
Select the correct scan mode according to the type of original. |
Black spots appear when photocopying a photographic print. |
High humidity is causing the photographic print to adhere to the exposure glass. |
Place the original on the exposure glass, and then place two or three sheets of white paper on top of it. Leave the ADF open when copying. |
A moire pattern is produced. ![]() |
There are places where lines and dots overlap on the original. |
Switching the setting for image quality between [Photo] and [Text/Photo] may eliminate the moire pattern. |
The printed copy is dirty. |
The density is set too high. |
Adjust the image density. |
Do not touch printed surfaces immediately after copying. Remove freshly printed sheets one by one, taking care not to touch printed areas. |
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The exposure glass or ADF is dirty. |
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A misregistration of color occurs. |
Perform [Setting] |
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A colored streak or streak-like smudge appears on the output. |
The exposure glass or ADF is dirty. |
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A white streak appears on the output. |
The exposure glass or ADF is dirty. |
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Toner is depleted. |
Replace the toner when the message prompting replacement is displayed. |
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White spots or stains appear in the form of water droplets. |
Water vapor evaporated from the paper is adhering to the paper. |
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The printed image appears blurred or faint. |
[Toner Saving] is specified in the printer driver. |
Disable [Toner Saving] on the [Print Quality] tab of the printer driver. |
Coarse paper or paper with a processed surface is used. |
Use recommended paper. |
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The paper contains a lot of moisture. |
Use paper that is stored in a dry environment. |
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There is a problem with the tint setting of the machine. |
Execute [Setting] |
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Toner is depleted. |
Replace the toner when the message prompting replacement is displayed. |
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Some parts of the original are not copied. |
The paper contains a lot of moisture. |
Use paper that is stored in a dry environment. |
An image is truncated. |
The original is set at an incorrect position or an inappropriate paper size is specified. |
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An artifact (image that is not on the original) appears on the copied page. |
The exposure glass or ADF is dirty. |
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The backside of the original shows through to the copied image. |
The density is set to a high value. |
Reduce the density value. |
The halftone section on the copied page differs in density from the section on the original. |
[Text/Photo] is specified as the original type. |
Press [Text/Photo], and then specify [Text] or [Photo]. |
Images are copied slanted. |
An original is fed at an angle. |
Check that the original is set on the machine correctly. When you place the original on the ADF, check that the paper guide is set correctly. |
Paper is being fed at an angle. |
Check that the side fence on the paper source tray is set correctly. |
Status |
Cause |
Solution |
---|---|---|
Photocopied pages are not in correct order. |
[Sort] is specified incorrectly. |
Change the setting in [Setting] |
Copied pages are too dark or too light. |
The density setting is inappropriate. |
Adjust the image density. |
Cannot make copies with satisfactory tones. |
The adjustment of colors in [Color Adjustment] is inappropriate. |
Adjust the tone in [Color Adjustment] in [Copier Settings]. You can adjust the intensity of red, blue and green. |