Printer Problems
Status |
Cause |
Solution |
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An Error Appears on the Screen of a Computer When You Perform Printing. |
The name of the printer icon that is registered on the computer is inappropriate. |
Check that the number of characters in the name of the printer icon registered on the computer does not exceed 32 alphanumeric characters. If it does, shorten it. |
Another application that is running on the computer is affecting the operation of the machine. |
Check that no other application is running on the computer. |
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The printer driver you are using is not up to date. |
Check that the latest printer driver is being used. For details, see "Driver Installation Guide". |
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A print job is canceled. |
[I/O Timeout] in [System Settings] is set to 15 seconds. |
If [I/O Timeout] under [System Settings] is set to 15 seconds, increase the time period. A print job may be canceled if printing is frequently interrupted by data from other ports, or if printing data is large and takes time for processing. |
A Locked Print file is canceled. |
Five secure print documents or 5 MB of document memory is stored in the machine already. |
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A secure document contains too many pages, or its file size is too large. |
Reduce the number of pages to print, or print with a lower setting for [Gradation:] in [Print Quality]. For details, see the printer driver Help. |
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Documents are not printed properly when using a certain application, or image data is not printed properly. Some characters are printed faintly or not printed. |
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A printed image is different from the image on the computer's display. |
Scaling up or down is specified. |
When you use some functions, such as enlargement and reduction, the layout of the image might be different from that displayed in the computer display. |
The page layout is not configured appropriately in the application. |
Check that the page layout settings are properly configured in the application. |
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An incorrect paper size is specified in the printer driver. |
Make sure the paper size selected in the printer properties dialog box matches the size of the paper loaded. For details, see the printer driver Help. |
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Images are cut off, or excess pages are printed. |
Paper of a small size is specified in the printer driver. |
If you are using paper whose size is smaller than the paper size selected in the application, use the same size paper selected in the application. If you cannot load paper of the correct size, use the reduction function to reduce the image, and then print. See the printer driver Help. |
The color of the printout is different from the color on the computer's display. |
Color systems used for the colors on the screen and printed output do not match. |
The colors made using color toner may be different from colors displayed on the display due to the difference of methods to reproduce colors. |
[Toner Saving] is specified in the printer driver. |
Color gradation might appear differently if On is selected for [Economy Color] on the [Print Quality] tab in the printer driver's dialog box. See the printer driver Help. |
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A misregistration of colors has occurred when you move the machine or while you are performing printing operations repeatedly. |
Turn off the main power, and then turn it back on. If the color still appears different on the printout, perform the [Color Registration] under [System Settings]. |
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Color changes extremely when adjusted with the printer driver. |
The color setting in the printer driver is specified inappropriately. |
Do not make extreme settings for the color balance under the [Print Quality] tab in the printer driver's dialog box. See the printer driver Help. |
Status |
Cause |
Solution |
---|---|---|
Paper is stained when printing. |
Non-recommended paper is used. |
Use recommended paper. |
The paper thickness is specified incorrectly. |
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Paper with poor toner fusibility is used. |
Specify [Fix Quality Improved] when dirty spots appear on the printed side of the paper. Select [Fix Quality Improved] in [Fixing Quality Mode] in [Settings] |
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The inside of the machine is dirty. |
Clean the fusing unit and dustproof glass. |
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Paper dust is accumulated in the primary transfer unit, causing toner to fall. |
Contact your service representative. |
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Smudges appear around the image. |
The secondary transfer voltage is specified inappropriately. |
Select the thickness of paper to be adjusted in [Setting] |
A white band appears on a transparent sheet. |
Paper dust that has fallen off paper is adhering to the transparent sheet. |
Use a dry cloth to wipe paper dust off the back side of the transparent sheet. |
White spots or stains appear in the form of water droplets. |
Water vapor evaporated from the paper is adhering to the paper. |
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A void occurs at the bottom edge of the image. |
The image transfer voltage is inappropriate. |
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White lines appear. |
Dustproof glass is dirty. |
Clean the dustproof glass. |
Horizontal streaks appear every several millimeters (inches). |
The image transfer voltage is inappropriate. |
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The printed image appears blurred or faint. |
[Toner Saving] is specified in the printer driver. |
Disable [Toner Saving] on the [Print Quality] tab of the printer driver. |
Coarse paper or paper with a processed surface is used. |
Use recommended paper. |
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The paper contains a lot of moisture. |
Use paper that is stored in a dry environment. |
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There is a problem with the tint setting of the machine. |
Perform [Setting] |
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Toner is depleted. |
Replace the toner when the message prompting replacement is displayed. |
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The dustproof glass is dirty. |
Clean the dustproof glass. |
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The printed image becomes blurred when rubbed with a finger. (Toner is fused inadequately) |
The paper type setting does not match that of the paper you use when using thick or other type of paper. |
Change [Paper Type:] on the [Paper] tab in the printer driver. |
Partial white spots appear on the printed page. |
The paper contains a lot of moisture. |
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A blank area occurs in the vertical direction. |
The drum unit is not installed properly. |
Insert the drum unit all the way in. |
Page is not output in the color you specified. |
The graphic process was applied to the machine when you printed the page from a Windows computer. |
Specify [Raster] in the [Print Quality] tab |
The color original is printed in black and white. |
Color printing is not specified in the printer driver. |
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An after image of characters and images is printed. |
The primary transfer voltage is set too low. |
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Images are printed in lower resolution. |
The application you use reduces the resolution when printing. |
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Solid lines are printed as dotted or blurred lines. |
An incorrect dithering pattern is specified in the printer driver. |
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Thin lines are not printed, or they are printed jaggedly or vary in thickness. |
A fine line is specified in the document. |
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Images are printed slanted. |
Paper is being fed at an angle. |
Check that the side fence on the paper source tray is set correctly. |
The width of the leading margins vary on each page. |
The paper loaded on the source tray is either too thin or too thick. |
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Images are cut off in the middle, or an extra page is printed. |
Paper of a smaller size is specified in the printer driver. |
Check the paper size specified in the document, and see if the setting matches the setting in [Print On] in the printer driver. If the paper of the same size is not available, adjust the scaling factor. |
Page layout is off, or the last character of a line is sent to the next line. |
The page in a document exceeds the maximum printable area of the machine. |
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Japanese characters, external characters, or specific characters are not printed properly. (garbled characters) |
The graphic process was applied to the machine when you printed the page from a Windows computer. |
Specify [Raster] in the [Print Quality] tab |
The data is printed inverted vertically when you print on label paper. |
You are printing on label paper or other paper that needs to be loaded in the specific orientation. |
If you cannot reverse the orientation of loaded paper, change the setting in the printer driver to print the image rotated by 180 degrees. Select the check box of [Rotate by 180 Degrees] on the [Basic] tab. |
Data is not printed in the correct position. |
The drum unit is not installed properly. |
Insert the drum unit all the way in. |
Status |
Cause |
Solution |
---|---|---|
Printed sheets fall in front of the machine. |
The paper stopper is not extended when you make a large number of prints. |
Extend the paper stopper. |
Printed sheets are not stacked properly. |
The paper contains a lot of moisture. |
Use paper that is stored in a dry environment. |
The paper stopper is not extended when you make a large number of prints. |
Extend the paper stopper. |
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Paper is curled. |
Specify [Curl Prevented] in [Setting] |
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Print sheets are curled. |
The paper contains a lot of moisture. |
Use paper that is stored in a dry environment. |
Paper is curled. |
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Paper is not fed from the source tray that you specified on the control panel, or paper is not output in the feeding orientation specified on the source tray. |
[Driver/Command] is specified in the paper tray setting. |
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Paper is wrinkled. |
Paper is too thin. |
Use recommended paper. |
The paper contains a lot of moisture. |
Use paper that is stored in a dry environment. |
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Paper is loaded incorrectly. |
See the checkpoints when a paper jam occurs frequently, and check that the paper is loaded correctly. If the wrinkles persist, open the side fence, remove the paper, and place it again after aligning the bundle. Then, adjust the side fences to the size of the paper, and check that there is no gap left between the paper and the side and end fences. |
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The outer edge of paper becomes buckled. |
Non-recommended paper is used. |
Use recommended paper. |
The paper contains a lot of moisture. |
Use paper that is stored in a dry environment. |
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Paper is loaded incorrectly. |
See the checkpoints when a paper jam occurs frequently, and check that the paper is loaded correctly. |
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More than one sheet of paper is fed together at a time. (double-feed) |
Sheets of paper are sticking to each other. |
Fan the sheets thoroughly before setting them on the paper tray, or load one sheet of paper at a time when printing. |
You added paper to the tray when paper was already loaded. |
Do not add paper to the tray when paper remains in the tray. Load a new stack of paper only after the paper in the tray runs out. |
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You have touched the center of the paper when loading it. |
When loosening the paper or loading it in the tray, be sure to hold the paper by its corners. If you load paper while touching its center, dirt on the paper may cause double feeding. |
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Duplex printing could not be performed. |
Paper is too thick, or too thin. |
Check the thickness of paper that is supported in duplex printing, and load appropriate paper. |
A paper type that is not supported in duplex printing on the tray you use is specified in [Paper Setting]. |
Check the paper type setting on the source tray to use in [Setting] |
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Envelope is not fed, or a double-feed or paper jam occurs. |
Envelope is curled. |
Correct the curl on the envelope, and load it again. |
Paper jam occurs when printing. |
Non-recommended paper is used. |
Use recommended paper. |
Paper is loaded incorrectly. |
See the checkpoints when a paper jam occurs frequently, and check that the paper is loaded correctly. |
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Paper size and type are not specified correctly in the printer driver when printing from the bypass tray. |
Check whether the paper size and type settings are specified correctly. |
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The printed paper is curled. |
The paper contains moisture. |
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The paper is loaded with the side that is easy to curl facing up. |
Load the paper upside down in the paper tray. |
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The printed paper falls from the output tray. |
The paper is curled. |
Correct the curl of the paper before loading. |
The edges of the paper are uneven. |
Load the paper in the paper tray by changing the leading edge and the rear edge. |
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The paper stopper is lowered. |
Raise the paper stopper before printing. |
Status |
Cause |
Solution |
---|---|---|
It takes a long time to print the first sheet after you operate the machine. |
The machine is in the energy saving mode and is taking time to recover. |
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It takes a long time to perform printing. |
The data to be printed comprises a lot of photos and diagrams, and your computer is taking time to process them. |
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It takes a long time to perform printing. (Wi-Fi connection) |
The signal condition is not good. |
Move to a different location or remove obstacles between the machine and your computer, and see if the situation improves. |
Another Wi-Fi device is interfering with your signal. |
Turn off the Wi-Fi device, and see if the situation improves. |
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A microwave oven, cordless phone, or similar device that uses the same radio frequency is interfering with your device. |
Turn off the device that is suspected of interfering with your device, and see if the situation improves. |
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A connected option is not recognized. |
When the machine is connected to a Windows computer via USB, bidirectional communication is not enabled in the printer driver. |
Windows 10 is used as an example.
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The option is not configured in macOS. |
The option is not recognized automatically in macOS. Specify the option that is attached to the machine in [System Preferences...] |
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Combine printing or auto enlarge/reduce function cannot be performed as specified. |
The original orientation and size settings in the printer driver do not match those of the document. |
Check that the original orientation and size match those specified in the document. |
A blank page is output. |
There is a problem with the printer driver, application, or data. |
Print a test page.
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The printer settings cannot be changed. |
You do not have the privilege required to change the printer settings. |
Consult the administrator of your computer. |
The selection items for duplex printing, paper size, and other settings are not displayed on the print screen under macOS. |
The setting of the [Kind] item in the printer driver is incorrect. |
Click the machine on [System Preferences...] |
It is hard to return the bypass guide behind the paper tray to its original position. |
The bypass guide is not pushed up completely. |
Push up the center of the bypass guide until it clicks and closes. |
The paper tray cannot be pushed all the way in when inserting it into the machine. |
The bypass guide at the back of the paper tray is not closed. |
Push up the center of the bypass guide until it clicks and closes. Then, push the paper tray in. |