Common Problems

Problem

Cause

Solution

The power of the machine cannot be turned on.

  • The power cable of the machine is not plugged into a wall outlet.

  • There is a problem with the wall outlet or other part of the power source.

  • Make sure the power cable is plugged securely into a wall outlet.

  • Also, try plugging the cable to another device that you know for sure it functions properly to check if the outlet for malfunctions.

You hear a strange noise.

An optional device or consumable is not attached to the machine correctly.

Check if all options and consumables are attached or installed correctly.

An error message is displayed on the screen.

A condition that requires user action is occurring on the machine.

Check the message, and operate as required. For details, see Error and Status Messages on the Screen.

Printing cannot be performed.

  • Receiving data.

  • The cable is disconnected.

  • An unusable cable is connected.

  • The machine is receiving data when [Processing...] is displayed on the screen. Wait a while until the message changes to [Printing...].

  • Disconnect the cable from the machine, and then connect it again.

  • Also check if you are using the correct type of interface cable for the connection.

You cannot perform printing after restarting your computer.

The printer is set to offline on the computer.

Windows 10 is used as an example in the following description:

  1. In the Windows Start menu, click [Windows System], and then [Control Panel].

  2. Click [View devices and printers].

  3. Click the machine's icon, and then click [See what's printing].

  4. Click [Printer] on the menu bar, and then uncheck [Use Printer Offline].

When you want to change the volume of sounds the machine emits.

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You can adjust the volume of sounds the machine emits from its speaker. For details, see System Settings.

Note

  • If any of these problems persist, turn off the power, pull out the power cord, and contact your sales or service representative.

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