Scanner Problems
Status |
Cause |
Solution |
---|---|---|
The data scanned using Scan to Folder cannot be transmitted temporarily. |
The network adapter is turned off when the computer enters Sleep mode. |
Configure your computer so its network adapter remains on. |
There is a problem with the computer or the connected Ethernet cable. |
Use another Ethernet cable. |
|
The same IP address as the computer is specified on another computer. |
Consult your network administrator. |
|
You cannot access the network while specifying the destination folder to save the scanned data in Scan to Folder. |
The IP address or subnet mask is not specified correctly on the machine. |
Check the settings. |
[Folder] of the address book is not registered correctly. |
Check the registration of [Folder] in Web Image Monitor. |
|
The data is not transferred to the destination folder when scanning data using Scan to Folder. |
You do not have the access privilege to the shared folder specified as the destination. |
Check the access privilege of the shared folder on the destination computer. |
A web browser does not start, and you cannot browse the document when you click the URL in a message sent by Send by Mail. |
The solution to the problem depends on the environment on your computer. |
If you still cannot display the document when you try again, copy and paste the URL address into the address bar of your web browser to browse the document. |
Status |
Cause |
Solution |
---|---|---|
The machine does not start scanning. |
The ADF or the exposure glass cover is open. |
Close the ADF or its cover. |
The scanned image is dirty. |
The exposure glass or ADF is dirty. |
|
The scanned image is distorted or out of position. |
The original shifted while scanning is in progress. |
Do not move the original during scanning. |
The scanned image is upside down. |
The original was placed upside down. |
Place the original in the correct orientation. |
The scanned image is blank. |
The original was placed with its front and back sides reversed. |
When using the exposure glass, place originals copy side down. When using the ADF, place originals copy side up. |
The scanned image is too dark or too light. |
The density is set too high or too low. |
Adjust the image density. |
You cannot specify the machine in a TWAIN supporting application. |
The machine is not connected to the network correctly. |
Check that the machine is connected to the network correctly and configured with an IPv4 or IPv6 address. |