Fax Problems
Printing
Status |
Cause |
Solution |
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Received image is too light. |
When using moist, rough, or processed paper, areas of print may not be fully reproduced. |
Use the recommended paper. |
The image density has been specified too low. |
Increase the image density. |
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The original of the transmitted fax was printed on paper that is too thin. |
Ask the sender to reprint the original on thicker paper, and then fax it again. |
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The Receiving File indicator lights up and the received document is not printed. |
The received faxes are stored in memory because:
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The machine does not print received fax documents. |
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The fax you received is split or reduced unexpectedly causing an unwanted margin. |
The sending fax machine failed to detect the original size correctly when sending the fax. |
When the sending fax machine fails to detect a B6-size original correctly and transmits the fax as B5-size, for example, the receiving fax machine prints the received fax on B5-size paper even when B6-size paper is loaded. |
Depending on the condition of the paper and how it is loaded on the machine, the output page may be printed dirtied. See the solution when using the printer function. For details, see When You Cannot Print Clearly.
Reception
Status |
Cause |
Solution |
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Cannot receive files. |
The telephone line may be disconnected. |
Check if the telephone line is properly connected to the machine. For details, see Connecting to a Telephone Line. |
The machine failed to print received fax documents. |
The paper has run out. |
Load paper into the tray. |
You cannot send or receive any fax. (G3 line) |
The telephone line is not connected to the machine correctly. |
Check that the phone line is connected correctly to the machine. For details, see Setup Guide. |
The machine cannot receive a fax. (G3 line) |
Dial the fax number of the machine on another telephone. The solution varies depending on the sound you hear on the phone. |
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If you hear the machine ringing: |
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If you hear a busy tone: |
If the line remains busy, consult your telephone line provider. |
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If you hear a voice saying "Your call has been received by..." or another message: |
Consult your telephone line provider. |
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You cannot receive faxes from a specific origin. |
You changed your telephone line to an optical telephone line. |
Contact your service representative. |
The fax indicator flashes while the machine is receiving a fax, but it remains flashing and the receiving operation continues without receiving the fax. |
A malfunction is occurring on the machine temporarily. |
Turn off the power, and then turn it on again. After the machine is turned on, request the sender to transmit the fax again. |
Some documents cannot be received. |
When receive to memory is specified, the machine fails to receive a large document or a detailed document due to insufficient memory. |
You can configure the machine not to store faxes in the memory in [Setting] |
Transmission
Status |
Cause |
Solution |
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Cannot send files. |
The telephone line may be disconnected. |
Check if the telephone line is properly connected to the machine. |
The machine cannot accept a new fax job because there are 5 unsent faxes in memory already. |
Wait until any of these faxes is transmitted completely, or use the [Delete TX Stand.File] function to delete unnecessary faxes. |
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Reception is possible, but transmission is not. |
There are regions and telephone exchanges where a dial tone cannot be detected. |
Contact your service representative. |
Transmission failed due to "maximum e-mail size" error. |
If the e-mail size specified on the machine is too large, the Internet Fax document cannot be sent. |
Change the setting for [Maximum Email Size] in [Scanner Settings]. |
When using On Hook Dial, [Receiving...] appears and transmission is not allowed. |
If the machine fails to detect the size of the original when the [B&W Start] key is pressed, it performs a receiving operation. |
Press [Scan Size] in [Scanner Settings], select the scan size, and then resend the document. |
LAN-Fax Driver does not work. |
The entered login user name, login password, or driver encryption key is incorrect. |
Check your login user name, login password, or driver encryption key, and then enter them correctly. For details, contact your administrator. |
Other
Status |
Cause |
Solution |
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Black lines appear on the file printed at the destination. |
The exposure glass or ADF is dirty. |
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The background of received images appears dirty. Images from the back of the page appear. |
Image density is too high. |
Adjust the image density. |
Document appears blank at the other end. |
The original was placed upside down. |
The original was placed upside down. Place the original in the correct orientation. |
You cannot send an original in the form of bubble sheet such as an order form properly. |
The original is placed incorrectly on the exposure glass. |
Place the original horizontally on the exposure glass while keeping it aligned and not slanted. |
When a report is printed from the machine
Error Report
An Error Report is printed if a document cannot be successfully sent or received.
Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the original. If an error occurs during reception, ask the sender to resend the document.
If an error happens frequently, contact your service representative.
The "Page" column gives the total number of pages.
Power Failure Report
Right after recovery from power failure, the internal battery needs to be sufficiently recharged to guard against future data loss. Keep the machine plugged in and the power on for about 24 hours after the power loss.
Even if the power is turned off, the contents of the machine memory (for example, programmed numbers) will not be lost. Lost items will include any fax documents stored in memory using Memory Transmission or Reception.
If a file deleted from memory, Power Failure Report is automatically printed as soon as the power is restored.
This report can be used to identify lost files. If a document stored for Memory Transmission was lost, resend it. If a document received by Memory Reception was lost, ask the sender to resend it.
Error Report (E-mail)
The Error Report (E-mail) is printed by the machine when it is unable to send an Error notification Email.
Transmission Error Report
The Transmission Error Report is printed by the machine when it is unable to send a Transmission Error Mail Notification.
When an error notification E-mail is received
Error notification e-mail
The machine sends the Error Notification Email to the sender when it is unable to successfully receive a particular e-mail message by Internet Fax Function. A "cc" of this notification is also sent to the administrator's e-mail address if the address has been specified.
If an incoming Internet Fax from another party bypasses the SMTP server, even if reception is not successful, an Error Mail Notification is not sent to the sender.
You can select to send Error Notification Email using Web Image Monitor. For details, see Configuring the Network Settings.
If Error Notification Email cannot be sent, the Error Report (E-mail) is printed by the machine.
If an error occurs when an e-mail is received via SMTP, the SMTP server sends an error notification e-mail to the originator of the document.
Server-generated error e-mail
The transmitting server sends this error e-mail to the originator of an e-mail that has failed to be transmitted successfully (due to reasons such as specifying an incorrect e-mail address).
If an Internet Fax transmission bypasses the SMTP server, even if transmission is not successful, an error e-mail is not sent from the server.
After a server-generated error e-mail is printed, the first page of the sent document is printed.
Transmission Error Mail Notification
If an e-mail fails to be sent due to a transmission error, the machine sends the Transmission Error Mail Notification to the sender. If an e-mail could not be sent using the forward function, the Transmission Error Mail Notification will be sent to the destination e-mail address for forwarding.
If there is an additional user-registered e-mail address or administrator e-mail address, the Transmission Error Mail Notification will be sent to that address.
If Transmission Error Mail Notification cannot be sent, Transmission Error Report is printed by the machine.
The table below describes the meaning of error codes that appear under "Results" on Fax Journal or transmission status report, and what to do when a particular error code appears.
"X" indicates a number in an error code that appear differently depending on the situation.
Error Code |
Solution |
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1XXX11 |
An original has been jammed inside the ADF while sending a fax in Immediate Transmission mode.
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1XXX21 |
The line could not be connected correctly.
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1XXX22 to 1XXX23 |
Dial fails when trying to send faxes.
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1XXX32 to 1XXX84 |
An error occurred while sending a fax.
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2XXX14 |
The machine was not able to print the received fax, or the machine's memory reached its capacity while receiving a fax because the document was too large.
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2XXX32 to 2XXX84 |
An error occurred while receiving a fax.
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3XXX11 |
Connection to the server failed while sending an Internet Fax.
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3XXX12 |
E-mail transmission failed while sending an Internet Fax.
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3XXX13 |
E-mail transmission failed while sending an Internet Fax.
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3XXX14 |
E-mail transmission failed while sending an Internet Fax.
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3XXX33 |
The machine memory reached capacity while sending an Internet Fax.
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4XXX21 |
Connection to the server failed while receiving an Internet Fax.
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4XXX22 |
E-mail reception failed while receiving an Internet Fax.
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4XXX23 |
E-mail reception failed while receiving an Internet Fax.
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4XXX24 |
E-mail reception failed while receiving an Internet Fax.
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4XXX25 |
E-mail reception failed while receiving an Internet Fax.
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4XXX26 |
E-mail reception failed while receiving an Internet Fax.
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4XXX42 |
E-mail reception failed while receiving an Internet Fax.
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4XXX43 |
A TIFF file could not be received via Internet Fax properly.
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4XXX44 |
A TIFF file could not be received via Internet Fax properly.
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4XXX45 |
A TIFF file could not be received via Internet Fax properly.
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4XXX46 |
The machine memory reached its capacity while receiving an Internet Fax.
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