Removing Paper Jams
If a paper jam occurs, one of the following messages appears on the control panel:
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For the location of the sensors in the machine and extended options, see the following illustrations.
Machine (back-left side)
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Bypass tray
Paper feed unit
Jammed paper may be covered in toner. Be careful not to get toner on your hands or clothes.
Toner on prints made immediately after clearing a paper jam may be insufficiently fused and may smudge. Make test prints until smudges no longer appear.
Do not forcefully remove jammed paper, as it may tear. Torn pieces remaining inside the machine will cause further jams and possibly damage the machine.
If the paper tray is set, it may be difficult to remove the jammed paper. Pull out the tray completely before removing the jammed paper.
Paper jam can cause pages to be lost. Check your print job for missing pages and reprint any pages that did not print out.
Follow the procedure shown in the animation on the control panel to remove the paper jam.
Be careful not to rip the paper and leave small pieces of it inside the machine when removing jammed paper. To pull the paper out, hold its left and right ends with both hands and pull on the paper evenly.
Do not turn off the machine when removing paper. The specified settings and values are canceled when you turn off the power.
Perform only the procedure that is shown in the animation. If you fail to do so, the print quality may degrade, or a malfunction may occur.
The area near the fusing unit becomes very hot. Wait until the temperature of the unit and its surroundings cool down adequately before you remove the jammed paper.
When you raise the Auto Document Feeder (ADF), do not hold on to its paper tray. Doing so may damage the tray.
Check the location of the paper jam on the screen, and then press [Guide].
Follow the procedure shown in the animation to remove the paper jam.
Close the cover(s) and other part(s) that you opened.
Use a pen or other thin stick if you cannot remove the jammed original from the paper exit port while removing a paper jam in the Auto Document Feeder (ADF).
After removing jammed paper by opening the bypass guide behind the paper tray, push up the center of the bypass guide until it clicks and closes. If the paper tray cannot be pushed all the way in, check whether the bypass guide is pushed up completely.
Check that the paper are loaded properly, and that the related settings are specified correctly.
Condition of paper
Items to check
Solution if applicable
Are the sheets of paper stuck to each other?
Fan the sheets of paper thoroughly before loading them in the tray.
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Are the sheets of paper curled?
Correct the curl before loading the paper in the tray. When the paper supports duplex printing, fan the paper thoroughly and turn over the paper.
To prevent paper becoming curled, store the paper horizontally on a flat surface.
Are the sheets of paper folded or wrinkled?
Has the paper not been printed on previously?
Load new paper with no folds or wrinkles.
Do not use paper that has been used for copying or printing on a copy, printer, or MFP other than the machine.
Is the paper dry and not moist?
Load paper that has been stored in a dry environment.
Store paper in an environment where the humidity is below 70 %. Once the packaging material containing the paper has been opened, place the paper in a plastic bag to keep it dry.
Are the cut surface of the paper smooth and clean?
If the cut surface is uneven, set the paper in a different orientation so that the cut surface faces another direction. When the paper supports duplex printing, turn over the paper.
Is the paper too thick?
Is the paper too thin?
Check the specifications for the paper that can be used on the machine, and load paper that is supported.
Supported PaperIs there any paper left inside the machine when you feed paper from the bypass tray?
Paper may remain in a location that is not visible from outside the machine. See Removing a Paper Jam, and remove any remaining paper.
Condition of the loaded paper
Items to check
Solution if applicable
Are too many sheets of paper loaded?
Load paper below the upper limit mark in the tray.
Are the side fence and end fence in the paper source tray of the mainframe properly adjusted to the paper size?
Adjust the side fence or end fence so that there is no gap between the fence and loaded paper.
When loading only a small amount of paper in the tray, adjust the fences so that they do not press too tight against the paper.
When using the paper feed unit, adjust the side fences and the end fence to the size of the paper before loading it. Do not move the paper too much inside the paper tray after loading. The paper edges may become caught in the gap between the bottom plate and the paper tray, causing a paper jam or folded paper.
Push the paper tray slowly in to the machine. If the tray is pushed with force, the side fence may move slightly.
Is the bypass tray used correctly?
Set the machine in a location where the bypass tray and the loaded paper do not come in contact with the wall.
Adjust the paper guides on the left and right sides of the tray to match the paper size.
Pull out the bypass tray extension guide.
Also check the basic procedure for loading paper into the machine again.
Loading Paper
Tray/Paper Settings
Points to Check
Action to Take
Does the size of the loaded paper match the setting in [Paper Setting]?
Specify the paper tray to select its paper size in [Paper Setting], and configure the paper size.
Also check the sizes of paper that can be loaded on the machine again. For details, see Loading Paper.
If you cannot remove the originals jammed in the original output area of the ADF, remove them using a thin device that is not pointed, such as a pen.