Error and Status Messages on the Screen
Messages are listed in alphabetical order in the table below.
"X" indicates a number in an error code that appear differently depending on a specific situation.
If the alert indicator lights up continuously or flashes, press the [Info] icon on the Home screen and check the displayed message.
Message |
Causes |
Solutions |
---|---|---|
ADF Original Misfeed Open ADF Cover and remove paper. |
An original has been jammed inside the ADF. |
|
Density SensorRequire Cleaning |
The density sensor is dirty and adjustment of color registration has failed. |
Clean the toner density sensor. See Cleaning the Toner Density Sensor. |
Independent Print Cart.: Magenta Independent Print Cartridge: XX (Black, Cyan, Yellow) |
A non-supported print cartridge is installed for the indicated color. |
Remove and replace it with a print cartridge specified by an authorized dealer. |
Internal Misfeed |
Paper has been jammed in the machine. |
Remove the jammed paper. See Removing Paper Jams. |
Misfeed: Duplex Unit Remove Paper |
Paper has been jammed in the duplex unit. |
Remove the jammed paper. See Removing Paper Jams. |
Misfeed: Paper Tray |
Paper has been jammed in the paper tray. |
Remove the jammed paper. See Removing Paper Jams. |
Misfeed: Standard Tray |
Paper has been jammed in the paper exit area. |
Remove the jammed paper. See Removing Paper Jams. |
Misfeed: Tray 1 |
Paper has been jammed in the tray 1 paper input area. |
Remove the jammed paper. See Removing Paper Jams. |
Misfeed: Tray 2 |
Paper has been jammed in the paper tray. |
Remove the jammed paper. See Removing Paper Jams. |
Out of Paper: XX |
The indicated tray has run out of paper. |
Load paper to the indicated tray. See Loading Paper. |
Replace Drum Unit: XX |
The drum unit needs to be replaced. |
Replace the drum unit. For details, see Replacing the Drum Unit. |
Please Restart Machine |
The machine needs to be restarted. |
Turn off the power, and then turn it back on. |
Replacement Required: Transfer Unit |
The transfer unit is no longer usable, and must be replaced. |
Contact your sales or service representative. |
Rpl Rqrd Soon: Print Cart. (XX) |
The print cartridge is almost empty. |
Prepare a new print cartridge. |
ReplaceRequiredSoon:Waste Tnr. Btl. |
The waste toner bottle needs to be replaced soon. |
Prepare a new waste toner bottle. |
Replacement Required: Fusing Unit |
The fusing unit is no longer usable, and must be replaced. |
Contact your sales or service representative. |
Repl Rqrd: Print Cart. (XX) |
The machine has run out of toner. |
Replace the print cartridge. See Replacing the Print Cartridge. |
Rpl Rqrd Soon: Drum Unit (XX) |
The drum unit needs to be replaced soon. |
Prepare a new drum unit. |
Right or Rear Cover open |
The right cover or rear cover is open. |
Close the right cover or rear cover securely. |
SCXX |
A fatal hardware error has occurred, and the machine cannot function. |
Turn off the machine, and then turn it on again. If the same message continues to be displayed, contact your service representative. |
SC491 |
Dew condensation may have occurred inside the machine due to temperature changes. |
Turn off the machine until dew condensation is eliminated and the machine has adapted to the environment. |
Toner cover open |
The front cover is open. |
Close the front cover securely. |
Waste Toner Bottle Setting Error |
The waste toner bottle has been installed incorrectly. |
Reinstall the waste toner bottle. See Replacing the Waste Toner Bottle. |
Message |
Causes |
Solutions |
---|---|---|
Available: ID Card Copy A4, 8 1/2 x 11, A5, A6 |
ID Card Copy could not be performed. A paper size not supported by ID Card Copy is specified. |
|
Available: 2 Sided Copy |
Paper of a size that cannot be used with 2-sided copy is loaded. 2-sided copy is available for the following paper:
|
|
Cannot Copy This Setting Combine: 2 page on 1 / 4 page on 1 |
Two-page or four-page combined copying could not be performed. The specified paper size is not supported by combined copying. |
|
Cannot copy. Set original to ADF. |
Combined copying could not be performed because the originals were not placed in the ADF. |
|
Sort Copy was Cancelled |
The machine's memory reached capacity while originals were being scanned from the ADF to perform sort copying. |
Press [Clear] to eject the originals that could not be scanned into the memory from the ADF, and then perform collate copying of the scanned originals. Perform collate copying again for the originals that could not be scanned, and then merge the printed paper with the previously printed paper. |
Unavailable Paper Type |
2-sided copy could not be performed because the tray does not contain the valid type paper, which is thin, plain, middle thick, recycled, color, preprinted or prepunched. |
|
Message |
Causes |
Solutions |
---|---|---|
2XXX14 |
The machine was not able to print the received fax, or the machine's memory reached capacity while receiving a fax because the document was too large. |
|
Busy |
Fax transmission could not be completed because the destination's line was busy. |
Wait for a while and send the fax again. |
Connection Failed |
The line could not be connected correctly. |
|
Dial Failed |
The fax could not be sent. |
|
Fax Job Memory Overflow |
The number of fax jobs in memory (unsent or unprinted faxes) has reached maximum, so new jobs cannot be stored. |
Wait until pending jobs have been transmitted or printed. |
I-Fax POP3 Failed |
The machine is not connected to the network correctly, or the POP3 server could not be found. |
|
Memory Overflow |
|
Resend the fax in parts as several smaller individual faxes, or send at a lower resolution. For details about specifying the resolution, see Specifying Scan Settings for Faxing. |
On Hook or Stop key |
The machine has been off-hook for an extended period of time. |
Put down the handset phone or press the [Clear/Stop] key. |
RX Communication Error |
A reception error occurred, and the fax could not be received correctly. |
|
Set Correct Paper |
The tray selected in [Select Paper Tray] under [Fax Settings] does not contain A4, Letter, or Legal size paper. |
While the message is displayed, press [Set Size]. A menu for changing the paper size of the current tray appears. Load A4/Letter/ Legal size paper in the tray, and then select the corresponding paper size. Note that the paper size setting for the tray under [Paper Settings] will be changed. See Paper Settings. |
TX Communication Error |
A transmission error occurred, and the fax could not be transmitted correctly. |
If the [Auto Redial] setting is enabled in [Transmission Setting] of [Fax Settings], the machine will redial the number automatically. If all attempts fail, or if the machine is in Immediate Transmission mode, the fax will not be transmitted. Try the operation again. |
Message |
Causes |
Solutions |
---|---|---|
Check Paper Size |
The paper size set for the document differs from the size of the paper in the indicated tray. |
Press [Continue Printing] to begin printing, or press [Job Reset] to cancel the job. |
Check Paper Type |
The paper type set for the document differs from the type of the paper in the indicated tray. |
Press [Continue Printing] to begin printing, or press [Job Reset] to cancel the job. |
Memory Overflow |
|
|
Message |
Causes |
Solutions |
---|---|---|
Exceeded Maximum Email Size |
The file size of the scanned data exceeds the size specified in [Maximum Email Size] of [Scanner Settings]. |
|
Failed to Access File Press Clear key |
The Scan to USB function failed because the machine could not access the USB flash disk properly. |
Use a USB flash disk that is not password- or write-protected. |
Failed to Create File Press Clear key |
The Scan to USB function failed because there was not enough memory on the USB flash disk. |
Use a USB flash disk with enough memory. |
Net Communication Error |
Connection with the server was lost while sending or receiving data. |
Contact the network administrator. |
Network is not Ready |
A scanned file could not be sent because the machine has not received IP address information from the DHCP server completely. |
Wait until the machine receives the IP address information completely, and then try the operation again. |
Scan (NW) Disconnected |
A scanned file could not be sent because the Ethernet cable was not connected properly. |
Reconnect the Ethernet cable properly, and then try the operation again. |
Scan (USB) Disconnected |
The USB cable was disconnected while scanning from a computer. |
Reconnect the USB cable properly, and then try the operation again. |
Server Connection Failed |
A scanned file could not be sent because the destination could not be reached. |
Confirm that the destination is registered correctly, and then try the operation again. For details, see Registering Scan Destinations. |
Server Response Error |
An error occurred in communication with the server before beginning transmission. |
Confirm that the destination is registered correctly, and then try the operation again. For details, see Registering Scan Destinations. If the problem could not be solved, contact the network administrator. |
Set Original to ADF Cannot use exposure glass with set. in [Scan Size]. |
Scanning could not be performed because the originals were not placed in the ADF, even though the machine is set to scan originals larger than A4/Letter size. |
|
Unsupported Device Please Remove |
A USB device other than a USB flash drive is connected to the machine, and USB memory transmission failed. |
Connect a USB flash drive to the machine. Note that RICOH does not guarantee operation of the machine with all USB flash drives available on the market. so If a USB memory device connected to the machine encounters a problem, try connecting a different USB flash drive, and see if it works. |
USB Disconnected Press Clear key |
The Scan to USB function failed because the USB flash disk was removed before the operation could be completed. |
Check that the USB flash disk is securely inserted in the machine. Do not pull out the USB flash disk until [Ready] appears on the display. |
USB Memory Overflow Press Clear key |
The Scan to USB function failed because there was not enough memory on the USB flash disk. |
Use a USB flash disk with enough memory. |
Write Protect Press Clear key |
The Scan to USB function failed because the machine could not access the USB flash disk properly. |
Use a USB flash disk that is not password- or write-protected. |