Paper Feed Problems

If the machine is operating but paper will not feed or paper jams occur frequently, check the condition of the machine and paper.

Problem

Solution

Paper does not feed smoothly.

  • Check if the paper is too thick or thin. Use supported types of paper. See Supported Paper.

  • Load paper correctly, making sure that the side or end fences of the paper tray, or the paper guides of the bypass tray are properly adjusted. See Loading Paper.

  • If the paper is curled, straighten the paper.

  • Take out the paper from tray and fan it well. Then, reverse the top and bottom of the paper, and put it back in the tray.

Paper jams occur frequently.

  • If there are gaps between the paper and the side or end fences of the paper tray, or the paper guides of the bypass tray, adjust the side or end fences of the paper tray, or the paper guides of the bypass tray to remove the gaps.

  • We recommend that you specify single-sided printing when printing data that consumes a large amount of toner, such as pictures or photos comprising areas filled with colors or tones.

  • Use supported types of paper. See Supported Paper.

  • Load paper only as high as the upper limit markings on the side fence.

  • Make sure that the friction pads and paper feed rollers are clean. See Cleaning the Friction Pad and Paper Feed Roller (Trays 1 to 2).

Multiple sheets of paper are fed at one time.

  • Fan the paper well before loading. Also make sure that the edges are even by tapping the stack on a flat surface such as a desk.

  • Make sure that the side or end fences are in the right position.

  • Use supported types of paper. See Supported Paper.

  • Load paper only as high as the upper limit markings on the side fence.

  • Make sure that the friction pads and paper feed rollers are clean.

  • Check that paper was not added while there was still some left in the tray. Only add paper when there is none left in the tray.

Paper gets wrinkles.

  • Paper is damp. Use paper that has been stored properly. See Supported Paper.

  • Paper is too thin. See Supported Paper.

  • If there are gaps between the paper and the side or end fences of the paper tray, or the paper guides of the bypass tray, adjust the side or end fences of the paper tray, or the paper guides of the bypass tray to remove the gaps.

The printed paper is curled.

  • Load the paper upside down in the paper tray.

  • If the paper curl is severe, take prints from the output tray more frequently.

  • Paper is damp. Use paper that has been stored properly. See Supported Paper.

  • Select [Curl Prevented] in [Curl Prevention Mode] under [System Settings].

The output sheet falls from the output tray

  • Extend the paper stopper. For details, see Exterior: Front and Right view.

  • When the paper is curled, see the solution in "The printed paper is curled." above, and perform the procedure accordingly to resolve the problem.

  • If there are burrs (returns created when the paper is cut), load the paper in the feed tray with the front and back of the paper reversed.

Images are not printed in the right position

Adjust the front end fence and both side fences to match the paper size.

See Loading Paper.

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