The support status of Ricoh drivers and utilities for the Windows 10 April 2018 Update (Version 1803) depends on whether the "Use Unicode UTF-8 for worldwide language support" setting is enabled. This setting is a new feature added in the Windows 10 April 2018 Update. The checkbox for this setting can be found by going to "Region" -> "Change system locale" -> "Region Settings".
1. When the "Use Unicode UTF-8 for worldwide language support" setting is disabled (by default),
Ricoh drivers and utilities for Windows 10 can be used without any problems.
2. When the "Use Unicode UTF-8 for worldwide language support" setting is enabled, issues might occur for some drivers. Ricoh is working to release drivers with the fix implemented, but for now, please make sure to disable the setting when using Ricoh drivers.
The following issues might occur if this setting is enabled:
- The printer driver installer might fail to run and an error message is displayed.
- The dialog of the printer driver installer might show garbled characters when a language displaying multibyte characters is configured as the Current system locale.
- The login username on the Smart Operation Panel might be garbled.
- The Header/Footer functions print with garbled characters