BackForward
Search

User GuidePro C7500/C7500H

Metallic Paper and Synthetic Paper may have Problems such as Curling, Stacking Error, Paper Jam, and Sheets being bent at the Corners

The difference in the thermal contraction between the front and back of the paper is larger with synthetic paper and metallic paper compared to plain paper. Furthermore, they require high fusing temperatures, and are prone to curl due to the large temperature difference between the fused and pressurized sides. As a result, the following problems may occur when delivering the paper.

  • Paper curling

  • Not stacked properly

  • Paper jams

  • Folded edges

Solution:

Note

  • You need to register the paper as custom paper in advance.

1Load the sheets the other way up.

2Print the image. Has the problem been resolved?

Yes

Finished!

No

Go to the next step.

3In the printer settings, change the paper to be output in faced up.

4Print the image. Has the problem been resolved?

Yes

Finished!

No

Go to the next step.

5Check if the settings are specified to deliver paper to the finisher shift tray.

Yes

Proceed to Step 8.

No

Go to the next step.

6Select the finisher shift tray to the output tray.

7Print the image. Has the problem been resolved?

Yes

Finished!

No

Go to the next step.

8In [Detailed settings] for the custom paper you are using, select 1232: [Fusing Temperature], select [Heat Roller Temp], and then decrease the value in the following corresponding settings by 5°C.

  • 1232-01: Fusing Temperature: BW/FC/FCS: Heat Roller Temp

  • 1232-06: Fusing Temperature: FCS: Heat Roller Temp: Clear/Special

  • 1232-07: Fusing Temperature: FCS: Heat Roller Temp: White

  • 1232-08: Fusing Temperature: FCS: Heat Roller Temp: Metallic

  • 1232-26: Fusing Temperature: S: Heat Roller Temp: Clear/Special

  • 1232-27: Fusing Temperature: S: Heat Roller Temp: White

  • 1232-28: Fusing Temperature: S: Heat Roller Temp: Metallic

  • 1232-46: Fusing Temperature: BW/FC/FCS: Fuser Setting HQ: Heat Roller Temp

  • 1232-51: Fusing Temperature: FCS: Fuser Setting HQ: Heat Roller Temp: Clear/Special

  • 1232-52: Fusing Temperature: FCS: Fuser Setting HQ: Heat Roller Temp: White

  • 1232-53: Fusing Temperature: FCS: Fuser Setting HQ: Heat Roller Temp: Metallic

  • 1232-71: Fusing Temperature: S: Fuser Setting HQ: Heat Roller Temp: Clear/Special

  • 1232-72: Fusing Temperature: S: Fuser Setting HQ: Heat Roller Temp: White

  • 1232-73: Fusing Temperature: S: Fuser Setting HQ: Heat Roller Temp: Metallic

9Print 20 or more sheets. Is the condition of the image acceptable?

Yes

Go to the next step.

No

Contact your service representative.

10Is the toner fusibility within the permissible range?

Note

  • The required level of fusibility is as follows.

    • The printed image does not come off.

    • The toner does not come off even if it is lightly rubbed by a nail.

    • The toner does not come off even if the image is wiped with an optical cloth.

Yes

Go to the next step.

No

No further improvement is likely.

11Has the paper output improved?

Yes

Finished!

No

Repeat Steps 6 to 9.

If the problem still persists, contact your service representative.

Note

  • Select "Clear/Special" when using Neon Yellow, Neon Pink, or Invisible Red. Select "Metallic" when using Gold or Silver.