The Machine Wrongly Detects That the Tray Is Full
Cause:
The edge of the paper is close to the paper height sensor feeler, so if it has side face-up curl, the edge of the paper may fail to go under the paper height sensor feeler and ride up on the feeler. As a result, even if the shift tray lowers, the paper height sensor will fail to turn OFF, the lowering time of the shift tray will end up exceeding 650ms, and the unit will end up detecting it is full.
Occurrence conditions:
Paper with a width of 191–261 mm (7.6-10.4 inches) is being used.
Solution:
Check if the paper width is within the range of 191 mm to 261 mm (7.5 inches to 10.3 inches).
Yes | Go to the next step. |
No | Check for misregistration. Contact your service representative. |
Check for side upward curls.
Yes | Go to the next step. |
No | Not possible to resolve the problem |
Load the sheets the other way up.
Print the image. Has the problem been resolved?
Yes | Finished! |
No | Go to the next step. |
In [Detailed settings] for the custom paper you are using, set 1321: [Correct Paper Curl] to [Off].
Print the image. Has the problem been resolved?
Yes | Finished! |
No | Go to the next step. |
In [Detailed settings] for the custom paper you are using, set 1321: [Correct Paper Curl] to [U Curl Correction Level: Small].
Print the image. Has the problem been resolved?
Yes | Finished! |
No | Go to the next step. |
In [Detailed settings] for the custom paper you are using, set 1321: [Correct Paper Curl] to [U Curl Correction Level: Large].
Print the image. Has the problem been resolved?
Yes | Finished! |
No | Go to the next step. |
In [Detailed settings] for the custom paper you are using, set 1321: [Correct Paper Curl] to [П Curl Correction Level: Small].
Print the image. Has the problem been resolved?
Yes | Finished! |
No | Go to the next step. |
In [Detailed settings] for the custom paper you are using, set 1321: [Correct Paper Curl] to [П Curl Correction Level: Large].
Print the image. Has the problem been resolved?
Yes | Finished! |
No | Cannot be solved by this flow. |