Frequent Paper Misfeeds

Coated or another type of unsupported paper is loaded in the machine's tray.

Load paper not supported by the machine's paper tray (Trays 1-2) in the wide LCT or another paper tray supporting the paper.

The side fences in the paper tray are too close to each other.

Adjust the side fences to match the paper width.

The paper size/orientation/type is not specified correctly.

In tray paper settings, specify the size, orientation, and type of the paper in use.

Too many sheets of paper are loaded in the paper tray.

When loading paper, do not exceed the limit.

The edges of the sheets are rough.

Turn the sheets the other way up or smooth the edges before loading.

Sheets are curled or wavy.

Flatten curls and waviness before loading paper.

The paper has absorbed moisture and bends easily.

Put unused paper in a bag and seal it to prevent it from absorbing moisture.

Turn on the anti-condensation heater (tray heater).

When using thick paper or slippery paper.

In [Detailed settings] for the custom paper you are using, set [Pickup Assist] of 1312: [Main/Bypass] to [On].

The paper feed sensor is stained with paper dust.

Clean the part of the paper feed sensor where the paper misfeed is detected.

The transfer roller is stained, affecting paper delivery.

Clean the part of the paper transport roller where the paper misfeed is detected.

For details about cleaning the paper transport roller, see Regular Maintenance.