Image Deformation, Scratches, Streaks, Paper Creases or Bent Corners
Cause:
The paper exit roller is stained.
The line speed of the exit motor or the paper feed speed at the switchback entrance/exit is too fast or too slow.
The paper feed speed is too fast or too slow for the decurler unit operation.
The decurling direction or strength of the decurler unit is not specified correctly.
Solution: (Adjust the line speed of the paper exit motor and the paper feed speed at the switchback entrance/exit)
If the problem persists even after the paper exit roller is cleaned, adjust the line speed of the paper exit motor and the paper feed speed at the switchback entrance/exit.
(a) Scratches or Streaks on the Back of the Pape
If the paper is not registered as custom paper, register the brand of the paper.
In [Detailed settings] for custom paper, select 1341: [Motor Speed], and then decrease the value for the applicable setting by 0.1%.
If this problem occurs with single-sided printing | 1341-09: Motor Speed: Speed Adjustment: Paper Output Roller |
If this problem occurs with duplex printing | 1341-10: Motor Speed: Speed Adjustment: Switchback: Entrance Roller |
If this problem occurs only with turned-over paper delivery | 1341-11: Motor Speed: Speed Adjustment: Switchback: Exit Roller |
Print the image. Has the problem been resolved?
Yes | Finished! |
No | Start over from Step 2. If the problem persists even after the values are decreased by up to 1.0% in total, there is a possibility of another cause, so restore the previous settings and see other troubleshooting methods. |
(b) Scratches or Streaks on the Front of the Paper / Paper Creases or Bent Corners
If the paper is not registered as custom paper, register the brand of the paper.
In [Detailed settings] for custom paper, select 1341: [Motor Speed] and then increase the value for the applicable setting by 0.1%.
If this problem occurs with single-sided printing | 1341-09: Motor Speed: Speed Adjustment: Paper Output Roller |
If this problem occurs with duplex printing | 1341-10: Motor Speed: Speed Adjustment: Switchback: Entrance Roller |
If this problem occurs only with turned-over paper delivery | 1341-11: Motor Speed: Speed Adjustment: Switchback: Exit Roller |
Print the image. Has the problem been resolved?
Yes | Finished! |
No | Start over from Step 2. If the problem persists even after decreasing the values by up to 1.0% in total, there is a possibility of another cause, so restore the previous settings and see other troubleshooting. |
Solution: Adjusting the Decurler Setting
(a) Scratches or Streaks on the Front of the Paper / Paper Creases or Bent Corners
If the paper is not registered as custom paper, register the brand of the paper.
In [Detailed settings] for custom paper, check the decurling level in 1321-01: [Correction Mode].
In accordance with the decurling level, decrease the applicable setting's value by 0.5%.
If set to "Correction Off" | 1321-02: Correct Paper Curl: Speed Adjustment: Decurler: Correction Off |
If set to "Correction Weak" | 1321-03: Correct Paper Curl: Speed Adjustment: Decurler: Correction Weak |
If set to "Correction Strong" | 1321-04: Correct Paper Curl: Speed Adjustment: Decurler: Correction Strong |
Print the image. Has the problem been resolved?
Yes | Finished! |
No | Start over from Step 2. If the problem persists even after decreasing the value to the lower limit, there is a possibility of another cause. Since there is no other solution, restore the previous settings. |
(b) Scratches or Streaks on the Back of the Paper / Chattering Noise
If the paper is not registered as custom paper, register the brand of the paper.
In [Detailed settings] for custom paper, check the decurling level in 1321-01: [Correction Mode].
In accordance with the decurling level, decrease the applicable setting's value by 0.5%.
If set to "Correction Off" | 1321-02: Correct Paper Curl: Speed Adjustment: Decurler: Correction Off |
If set to "Correction Weak" | 1321-03: Correct Paper Curl: Speed Adjustment: Decurler: Correction Weak |
If set to "Correction Strong" | 1321-04: Correct Paper Curl: Speed Adjustment: Decurler: Correction Strong |
Print the image. Has the problem been resolved?
Yes | Finished! |
No | Start over from Step 2. If the problem persists even after decreasing the value to the lower limit, there is a possibility of another cause. Since there is no other solution, restore the previous settings. |
(c) If the curl is not straightened
If the paper is not registered as custom paper, register the brand of the paper.
In [Detailed settings] for custom paper, check the decurling level in 1321-01: [Correction Mode].
If set to "Decurler: Correction Strong", go to the next step.
If not, change the setting to "Decurler: Correction Strong", and then go to the next step.
Check if the curl is straightened.
Yes | Finished! |
No | Go to the next step. |
Change the paper loading method, and then check if the curl is straightened.
Yes | Finished! |
No | There is a possibility of another cause. Since there is no other solution, restore the previous setting. |