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User GuidePro C7500/C7500H

White Streaks When Printing on Cast-Coated Paper

Raindrop-like white streaks occur when printing is performed on cast-coated paper.

Cause:

This is caused by condensation.

The following are possible causes.

  • Since the printed surface is impervious to moisture, a lot of water vapor is generated from the opposite side (back of the paper).

  • Condensation is formed at the pressure roller separation pawls downstream of the fusing unit.

  • Condensation forms water droplets that adhere to the pressure roller downstream of the fusing unit.

  • With the pressure roller rotating halfway around, the water droplets are carried to the fusing nip entrance.

  • The water droplets are retained by the wiper effect of the nip.

  • As the leading edge of the next sheet of paper enters the fusing nip, the unfused image is disturbed by the water droplets.

Occurrence conditions:

  • When printing on cast-coated paper

  • When paper is stored in a humid environment

  • When the printer has been in standby mode for more than 20 minutes

Solution:

  • Do not store paper in a humid environment.

  • Store paper in moisture-proof packaging.

  • Increase the fusing temperature

    The higher you increase the fusing temperature, the more likely it is that solid-fill images are troubled by orange peel (uneven toner density). Increase the temperature in steps of 10 °C while checking the printed image. It is recommended to keep the temperature within +50 °C from the default and to not exceed it.