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User GuidePro C7500/C7500H

Stains at the Edge of the Paper

Cause:

There may be various factors.

Solutions:

1If the paper is not registered as custom paper, register the brand of the paper.

2In [Detailed settings] for the custom paper you are using, select 1232: [Fusing Temperature], and then increase the value in the following corresponding settings by 5°C.

  • 1232-01: Fusing Temperature: BW/FC/FCS: Heat Roller Temp

  • 1232-06: Fusing Temperature: FCS: Heat Roller Temp: Clear/Special

  • 1232-07: Fusing Temperature: FCS: Heat Roller Temp: White

  • 1232-08: Fusing Temperature: FCS: Heat Roller Temp: Metallic

  • 1232-26: Fusing Temperature: S: Heat Roller Temp: Clear/Special

  • 1232-27: Fusing Temperature: S: Heat Roller Temp: White

  • 1232-28: Fusing Temperature: S: Heat Roller Temp: Metallic

  • 1232-46: Fusing Temperature: BW/FC/FCS: Fuser Setting HQ: Heat Roller Temp

  • 1232-51: Fusing Temperature: FCS: Fuser Setting HQ: Heat Roller Temp: Clear/Special

  • 1232-52: Fusing Temperature: FCS: Fuser Setting HQ: Heat Roller Temp: White

  • 1232-53: Fusing Temperature: FCS: Fuser Setting HQ: Heat Roller Temp: Metallic

  • 1232-71: Fusing Temperature: S: Fuser Setting HQ: Heat Roller Temp: Clear/Special

  • 1232-72: Fusing Temperature: S: Fuser Setting HQ: Heat Roller Temp: White

  • 1232-73: Fusing Temperature: S: Fuser Setting HQ: Heat Roller Temp: Metallic

3Print and check if the stain on the edge of the paper is within the acceptable range. (Print 10 or more sheets.)

Yes

Finished!

No

Start over from Step 2.

If the problem persists even after increasing the fusing heat roller temperature to 185°C, go to the next step.

4Select 1231: [Print Speed], and then check the present value in the following corresponding settings.

  • 1231-01: Print Speed: BW/FC/FCS: BW/FC/FCS

  • 1231-02: Print Speed: FCS: Clear/Special

  • 1231-03: Print Speed: FCS: White

  • 1231-04: Print Speed: FCS: Metallic

  • 1231-06: Print Speed: S: Clear/Special

  • 1231-07: Print Speed: S: White

  • 1231-08: Print Speed: S: Metallic

  • 1231-10: Print Speed: BW/FC/FCS: Fuser Setting HQ: BW/FC/FCS

  • 1231-11: Print Speed: FCS: Fuser Setting HQ: Clear/Special

  • 1231-12: Print Speed: FCS: Fuser Setting HQ: White

  • 1231-13: Print Speed: FCS: Fuser Setting HQ: Metallic

  • 1231-15: Print Speed: S: Fuser Setting HQ: Clear/Special

  • 1231-16: Print Speed: S: Fuser Setting HQ: White

  • 1231-17: Print Speed: S: Fuser Setting HQ: Metallic

[Middle] or [Low]

Proceed to Step 7.

[High]

Go to the next step.

5Change the print speed to "Middle".

6Print and check if the stain on the edge of the paper is within the acceptable range. (Print 10 or more sheets.)

Yes

Finished!

No

Go to the next step.

7Change the print speed to "Low".

8Print and check if the stain on the edge of the paper is within the acceptable range. (Print 10 or more sheets.)

Yes

Finished!

No

Go to the next step.

9Go back to 1232: [Fusing Temperature] and increase the fusing heat roller's temperature by 5°C.

10Print and check if the stain on the edge of the paper is within the acceptable range. (Print 10 or more sheets.)

Yes

Finished!

No

If the problem persists even if you lower the value to 200°C, contact your service representative.

Note

  • Select "Clear/Special" when using Neon Yellow, Neon Pink, or Invisible Red. Select "Metallic" when using Gold or Silver.