Error Messages

The table below lists the possible causes and solutions when a voice command is not executed as expected.

Problem with the spoken instruction

Response from Alexa	Causes	Solutions
I am sorry, I cannot execute your request.	Cannot find a function matching the voice command.	The function that you wish to execute by voice command currently cannot be used, or is not supported by your RICOH multifunction printer.
It is not available for this machine.	A skill was set that does not operate on the RICOH multifunction printer.	The function that you wish to execute by voice command is not supported by your RICOH multifunction printer.
I will finish voice communication. To change settings or execute start, operate by voice activation or use the screen.	A period of time has elapsed without any instruction given during voice command.	Repeat the voice commands.
I couldn't understand.	Could not understand the voice command.	Speak clearly so that Alexa can understand your voice command.
I couldn't understand. Say again.	Could not understand the voice command.	Speak clearly so that Alexa can understand your voice command.
The requested functions are not available on this machine.	The function instructed in the voice command is not installed in your RICOH multifunction printer.	The function that you wish to execute by voice command is not supported by your RICOH multifunction printer.

Problem with settings or network

Response from Alexa	Causes	Solutions
I am sorry, I am not available now.	The RICOH multifunction printer has not been started. The target application has not been started.	Check that the RICOH multifunction printer power is turned on. Check that the target application has been installed. Contact the administrator if the application is not installed.
I am sorry, I cannot execute your request. To use the functions selected, it is necessary to either upgrade the software, or install software from the download site.	The target application has not been installed in the RICOH multifunction printer.	Check that the target application has been installed. Contact the administrator if the application is not installed.
I am sorry, I cannot execute your request. To use this function, change the setting so that the request for the destination by speaker is available in advance.	The Intelligent Voice Control function has not been enabled in the RICOH multifunction printer settings.	Ask your administrator to enable the Intelligent Voice Control function in the RICOH multifunction printer settings.
I am sorry, I cannot execute your request. To use this function it is necessary to request the destination information in advance.	Voice commands related to destination information are disabled in the settings.	Ask your administrator to change the setting to enable voice commands related to destination information.
This device is not programmed in the room. Program it in the room and link it with the machine.	The smart speaker you are using is not linked to Room in Alexa for Business.	Ask your administrator to link the smart speaker you are using to Room.
An error occurred while processing. Please try again after a while.	An error occurred on the server while processing voice commands.	Contact the administrator.