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Solution:

You can lessen the problem by decreasing the paper feed speed of the decurler unit.

1In the [Main Unit: Paper Feed/ Output] group on the [Adjustment Settings for Operators] menu, check the present degree of decurling (Off, Small, or Large) in 0310: [Correct Output Paper Curl].

2Select [Machine: Paper Feed / Output] in [Advanced Settings] for the custom paper in use, select 1351: [Motor Speed] and adjust the paper feed speed of the decurler unit.

  • If the degree of decurling is set to "Correction Level: Off", reduce the value in [Decurler: Correction Off] by 0.5%.

  • If the degree of decurling is set to "Correction Level: Small", reduce the value in [Decurler: Correction Weak] by 0.5%.

  • If the degree of decurling is set to "Correction Level: Large", reduce the value in [Decurler: Correction Strong] by 0.5%.

3Print the image. Is the problem resolved?

Yes

Finished!

No

Keep decreasing the value by 0.5% until the problem is resolved.

If the problem persists even though the setting has reached its minimum value, contact your service representative.