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Carry out the following sequence of procedures. Terminate the sequence as soon as the problem is resolved.
Procedure 1: Cleaning the antistatic brushes in the exit transport and inverter transport of the drawer
Clean the antistatic brushes in the exit transport and inverter transport of the drawer with a blower brush.
Antistatic brushes in the exit transport and inverter transport
Procedure 2: Disabling the decurl setting and delivering sheets with their printed side facing down
Apply this procedure only when all of the following conditions are met.
A back-curl is required to flatten curls with the decurler unit.
Sheets are delivered with their printed side facing up in the post-processing machine.
In the [Main Unit: Paper Feed/ Output] group of [Adjustment Settings for Operators], select 0310: [Correct Output Paper Curl] and check the current correction level (Off, Small, or Large).
Is the current correction level "Correction Level: Small" or "Correction Level: Large"?
Yes
Go to the next step.
No
Contact your service representative.
Is it necessary to set the current correction level?
Yes
Go to the next step.
No
Set [Correct Output Paper Curl] to "Correction Level: Off" (set it back to the default value).
Are the sheets delivered with their printed side facing up?
Yes
Go to the next step.
No
Contact your service representative.
Is this setting essential?
Yes
Contact your service representative.
No
Change the setting so that the sheets are delivered with their printed side facing down.
Print the image. Is the problem resolved?
Yes
Finished!
No
Contact your service representative.
