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Solution:

The factory- set airflow of the wide LCT may not be strong enough to separate the sheets.

Increase the airflow.

1Select [Machine: Paper Feed / Output] in [Advanced Settings] for the custom paper you are using, select 1311: [2-Tray LCIT] and set [Paper Feed Mode:Fan Level] to [Prevent Non Feed (Stronger Blow)].

2Print the image. Has the problem been resolved?

Yes

Finished!

No

Repeat Step 2. If the jam code appears more than 3 times, set [Paper Feed Mode:Fan Level] to [Prevent Non Feed (Strongest Blow)].

3If the problem persists, contact your service representative.

Note

  • When setting a paper of size B5Landscape to SRA4Landscape with Paper Weight 8, use the small tab end fence. For details about how to attach the small tab end fence, see "Loading Paper", Preparation.