Top Page > Troubleshooting: TCRU/ORU > Troubleshooting Paper Delivery Problems > Frequent Paper Misfeeds > Wrapped Around the Upper Fixing Side Separation Plate > Solution:

Solution:

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Is it okay to extend the margin at the leading edge of the paper?

Yes	Go to the next step.
No	Contact your service representative.

Is it okay not to print some part of the image on the leading edge of the paper?

Yes	Go to the next step.
No	Go to Step 6.

Select [Machine: Image Quality] in [Advanced Settings] for the custom paper in use and increase the value for [Leading Edge] in 1210: [Erase Margin] by 0.5 mm.

Print the image. Is the problem resolved?

Yes	Finished!
No	Go to the next step.

Is the margin at the leading edge of the paper 10 mm or less?

Yes	Repeat Steps 3 to 5.
No	Replace the fusing unit. If the problem persists, contact your service representative.

Is it okay to change the image position?

Yes	Go to the next step.
No	Contact your service representative.

Select [Machine: Image Position] in [Advanced Settings] for the custom paper in use and increase the value for [With Feed] of [Image Position: Side 1] in 1101: [Image Position] by 0.5 mm.

Print the image. Is the problem resolved?

Yes	Finished!
No	Go to the next step.

Is the margin at the leading edge of the paper 10 mm or less?

Yes	Repeat Steps 7 to 9.
No	Replace the fusing unit. If the problem persists, contact your service representative.

For details about how to replace the fusing unit, see Replacement Guide.