Previous
Carry out the following sequence of procedures. Terminate the sequence as soon as the problem is resolved.
Procedure 1: Changing the fusing temperature
Select [Machine: Image Quality] in [Advanced Settings] for the custom paper in use, select 1206: [Fusing Temperature] and increase the temperature in [Heat Roller Temp] by 5 degrees.
Print the image and check toner fusion. Is the problem resolved?
Yes |
Finished! |
No |
Increase the temperature an additional 5 degrees. |
Repeat Step 2 until the temperature reaches 185 degrees. Is the problem resolved?
Yes |
Finished! |
No |
Go to the next step. |
Check the type of your machine. Is it Pro 8300S?
Yes |
No further improvement is likely. Contact your service representative. |
No |
Perform Procedure 2, "Changing the process speed". |
Procedure 2: Changing the process speed
This procedure is available only for Pro 8320S, Pro 8310S, Pro 8320 and Pro 8310.
This will slow down the printing to give the toner more time to fuse. However, because of this, throughput will be reduced.
Example when printing on A4/LT paper:
<Pro 8320S/ Pro 8320>
If the process speed is changed from [High] to [Middle]: 136 
111 (cpm/ ppm)
If the process speed is changed from [Middle] to [Low]: 111 96 (cpm/ ppm)
<Pro 8310S/ Pro 8310>
If the process speed is changed from [High] to [Low]: 111 96 (cpm/ ppm)
Pro 8310S and Pro 8310 do not have the [Middle] setting.
Select [Machine: Paper Feed / Output] in [Advanced Settings] for the custom paper in use, select [Process Speed Setting] in 1351: [Motor Speed].
Decrease the value by one level.
If the present value is [High], select [Middle]. If it is [Middle], select [Low].
Print the image and check toner fusion. Is the problem resolved?
Yes |
Finished! |
No |
If the problem persists, the machine may be faulty or the paper unsupported. Contact your service representative. |
