Skip header
 

Solution:

1Select [Machine: Image Quality] in [Advanced Settings] for the custom paper in use, select [Trailing Edge Length in 1204: Paper Transfer Output Correction: Paper Edge].

2Check the present value. Is it the upper limit?

Yes

Go to Step 5.

No

Go to the next step.

3Increase the value by 5 mm in [Trailing Edge Length].

4Print the image. Is the problem resolved?

Yes

Finished!

No

Go to the next step.

5Select [Machine: Image Quality] in [Advanced Settings] for the custom paper in use, select [Trailing Edge in 1204: Paper Transfer Output Correction: Paper Edge].

6Check the present value. Is it the lower limit?

Yes

Reset the value back to the factory-default settings and perform steps from Step 1 again.

No

Decrease the value by 20% in [Trailing Edge].

7Print the image. Is the problem resolved?

Yes

Finished!

No

Repeat Steps 5 to 7. If the problem persists even though you have decreased the value to the lower limit, contact your service representative.