Top Page > Troubleshooting: TCRU/ORU > Troubleshooting Image Quality Problems > Color Loss > White Spots > Solution:

Solution:

The solution depends on which side of the paper the problem occurs on.

If the problem occurs on side 1 of the paper, perform the solution described in (a).
If the problem occurs on side 2 of the paper, perform the solution described in (b).
If the problem occurs on both sides, perform the solutions described in (a), and then (b).

(a) If the problem occurs on side 1

Adjust the setting for the side 1 of the paper. Select [Machine: Image Quality] in [Advanced Settings] for the custom paper in use, decrease the absolute value of [Side 1] by 5 A in 1203: [Paper Transfer Output].

Example: If the present current is －100 A, change it to －95 A.

Print the image. Is the problem resolved?

Yes	Finished! If the problem also occurs on side 2 of the paper, perform the solution described in "(b) If the problem occurs on side 2".
No	Decrease the absolute value of the negative current by another 5 A.

Repeat Step 2. If the image is lighter in density but the problem persists, reset the current to the original value and go to Step 4.

Select [Machine: Image Quality] in [Advanced Settings] for the custom paper in use, decrease the absolute value by 5 A in 1202: [Image Transfer Output].

Example: If the present current is 80 A, change it to 75 A.

Print the image. Is the problem resolved?

Yes	Finished!
No	Decrease the absolute value of the negative current by another 5 A.

Repeat Step 5. If the image is lighter in density but the problem persists, contact your service representative.

(b) If the problem occurs on side 2

Adjust the setting for the side 2 of the paper. Select [Machine: Image Quality] in [Advanced Settings] for the custom paper in use, decrease the absolute value of [Side 2] by 5 A in 1203: [Paper Transfer Output].

Example: If the present current is －100 A, change it to －95 A.

Print the image. Is the problem resolved?

Yes	Finished!
No	Decrease the absolute value of the negative current by another 5 A.

Repeat Step 2. If the image is lighter in density but the problem persists, contact your service representative.