Additional Troubleshooting
Problem | Causes | Solutions |
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You hear a crunching noise after inserting the tray into the machine. | The tray is not inserted completely into the machine. | Slide the tray into the machine until it stops. |
Printed pages fall off of the output tray. | Paper may curl depending on the paper size, type, or printing conditions. |
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It takes a long time to complete a print job. | Photographs and other data intensive pages take a long time for the printer to process, so simply wait when printing such data. | If the Data In indicator is flashing, data has been received by the printer. Wait for a moment. Changing the following settings with the printer driver may help speed up printing:
For details about how to change the settings, see the printer driver Help. |
Images are printed in the wrong orientation. | The feed orientation you selected and the feed orientation selected in the printer driver's option setup might not be the same. | Set the printer's feed orientation and the printer driver's feed orientation accordingly. For details about settings for printer driver, see the printer driver Help. |
Optional components connected to the printer are not recognized. | Bidirectional communication is not working. | Set up optional devices on the properties of the printer. For details about how to set up optional devices, see the printer driver Help. |
Combined printing, booklet printing, or Auto Reduce/Enlarge printing does not come out as expected. | The application or printer driver settings are not configured correctly. | Make sure the application's paper size and orientation settings match those of the printer driver. If a different paper size and orientation are set, select the same size and orientation. |
Some types of data, such as graphics data or data from certain applications, do not print. | The printer driver settings are not configured correctly. | PCL 6
PostScript 3 Select [Photographic] for "Dithering:" in the printer driver's dialog box. For details, see the printer driver's Help. |
Some characters are not printed or appear strange. | The printer driver settings are not configured correctly. | PCL 6
PostScript 3 Select [Text] for "Dithering:" in the printer driver's dialog box. For details, see the printer driver's Help. |
Print speed or application relinquishing speed is slow. | The printer driver settings are not configured correctly. | Quit any other applications. PCL 6 On the printer driver's [Detailed Settings] tab, click [Print Quality:Standard] in "Menu:", and then select [Speed] in the "Print Priority:" list. |
Print ends mid-job. | An error might have occurred. | Check the printer's display panel to see if an error has occurred. |
A print instruction was issued from the computer, but printing did not start. | User Authentication may have been set. | For details about User Authentication, see "Configuring User Authentication", Security Guide. |
Color originals are printed in black and white. | No color print settings are configured on the printer driver. | Change the [Color/ Black and White:] setting on the printer driver. For details about how to change the [Color/ Black and White:] setting, see the printer driver Help. |
PDF files do not print out/cannot perform PDF direct print. | PDF files are password-protected. | To print password-protected PDF files, enter the password in [PDF Menu]. |
PDF files do not print out/cannot perform PDF direct print. | PDF files cannot be printed if they are print-disabled in PDF file security setting. | Change the PDF file security setting. |
PDF direct print produces strange or malformed characters. | Fonts were not embedded. | Embed fonts in the PDF file you want to print, and then print. |
Cannot perform PDF direct print. | Highly compressed PDFs cannot be printed using PDF Direct Print. | Open the relevant application and print the PDF file using the printer driver. Set the file format to standard PDF. |
Cannot perform PDF direct print. | Depending on the creation method, a PDF file requires a lot of memory to process and may fail to be printed. | Open the relevant application and print the PDF file using the printer driver. |
“Resetting job...” appears and printing is suspended. | Memory is insufficient. | In [System], select [Memory Usage] to [Font Priority]. |
Printing did not start even though the specified print time has already passed. | The time set on the printer or computer is incorrect. | Set the correct time on the printer or computer. |
Printing via wireless LAN is slow. | The number of jobs exceeds the capacity of the printer. | Reduce the number of jobs. |
Printing via wireless LAN is slow. |
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