Paper Misfeeds Occur Frequently
Problem | Cause | Solution |
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Paper is not fed from the selected tray. | The tray is not inserted completely into the machine. | Slide the tray into the machine until it stops. |
Paper is not fed from the selected tray. | When you are using Windows, printer driver settings override those settings using the display panel. | On the printer driver's [Detailed Settings] tab, click [Paper] in "Menu:", and then select the desired input tray in the "Input Tray:" list. |
Images are printed at a slant. | The tray's side fences might not be locked. | Check that the side fences are locked. For details about how to set the side fences, see Loading Paper into Paper Trays or Loading Paper into the Bypass Tray. |
Images are printed at a slant. | The paper is feeding in at a slant. | Load the paper correctly. For details about loading paper, see Loading Paper into Paper Trays or Loading Paper into the Bypass Tray. |
Misfeeds occur frequently. | The number of sheets loaded exceeds the capacity of the printer. | Load paper only as high as the upper limit markings on the side fences of the paper tray, or the markings on the paper guides of the bypass tray. |
Misfeeds occur frequently. | The paper tray's side fences are set too tightly. | Push the side fences lightly, and then reset them. |
Misfeeds occur frequently. | The paper is damp. | Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see Paper Precautions. |
Misfeeds occur frequently. | The paper is too thick or too thin. | Use recommended paper. For details about recommended paper, see Paper Size Specifications and Paper Type Specifications. |
Misfeeds occur frequently. | The paper is wrinkled or has been folded/creased. |
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Misfeeds occur frequently. | Printed paper is being used. | Do not load sheets that have already been copied or printed by another printer. |
Misfeeds occur frequently. | Sheets are sticking together. | Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the printer one at a time. |
Sheets are feeding in together, resulting in jams. | Sheets are sticking together. | Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the printer one at a time. |
Printed paper becomes creased. | The paper is damp. | Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see Paper Precautions. |
Printed paper becomes creased. | The paper is too thin. | Use recommended paper. For details about recommended paper, see Paper Size Specifications and Paper Type Specifications. |
Edges of sheets are creased. | The paper is damp. | Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see Paper Precautions. |
Edges of sheets are creased. | You are using non-recommended paper. | Use recommended paper. For details about recommended paper, see Paper Size Specifications and Paper Type Specifications. |
Duplex printing is malfunctioning. | You have selected a paper tray that is not set for duplex print. | Change the setting to enable duplex printing for the paper tray. |
The image on the back side of duplex printing has mottled blank patches or is smudged. | Missing patches and smudges are caused by moisture leaking from the paper. |
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White stripes appear on the OHP. | Fragments of paper are stuck to the OHP. | Use a dry cloth to wipe any paper fragments off the back of the OHP. |