User GuideP C600

Alert Messages (Printed on Error Logs and Reports)

This section describes likely causes of and possible solutions for the error messages that are printed on the error logs or reports.

Message

Cause

Solution

“84: Error”

There is no work area available for image processing.

Select [Font Priority] for [Memory Usage] in [System]. Decrease the number of files sent to the printer.

“86: Error”

Parameters of the control code are invalid.

Check the print settings.

“Address book is in use.”

The printer currently cannot perform authentication because the Address Book is being used by another function.

Wait a while, and then retry the operation.

“Auto-user prog. failed.”

Automatic registration of information for LDAP Authentication or Windows Authentication failed because the Address Book is full.

For details about the automatic registration of user information, see "Auto Registration to the Address Book", Security Guide.

“Comm. error with CM server.”

The job was canceled because a Central Management communication error occurred.

Check the status of the Central Management machine.

“Cannot print.”

You have no privileges to print the PDF file you want to print.

Contact the owner of the document.

“Classification Code Error”

The classification code is not specified with the printer driver.

Specify any classification code in the printer driver, and perform printing again. For details about how to specify classification code settings, see Registering Classification Codes.

“Collate cancelled.”

Collate was canceled.

Turn the printer off, and then turn it on again. If the message appears again, contact your service representative.

“Collate: Page max.”

The amount of free memory is insufficient to perform collating.

Reduce the number of pages to be printed.

“Command Error.”

An RPCS command error occurred.

Check that the communication between a device and the printer is working correctly.

“Compressed Data Error”

The printer detected corrupt compressed data.

Check that the program you used to compress the data is functioning correctly.

“Duplex cancelled.”

Duplex printing was canceled.

Change the setting for "Duplex Tray" in [Paper Input] to enable duplex printing for the paper tray.

“Error occured. Prntd/Cncld.”

An error occurred during printing, but it was ignored.

Check the print settings.

“Excd Prt Vol Use max count.”

Printing was canceled because the print maximum number was reached.

Contact your user administrator.

“Excd Prt Vol Use max count.”

Maximum number of user codes that can be registered has been reached.

Delete unnecessary user codes.

“File System Error.”

PDF direct printing could not be performed because the file system could not be obtained.

Turn the printer off, and then turn it on again. If the message appears again, contact your service representative.

“File System Full.”

The PDF file cannot be printed because the capacity of the file system is full.

Delete all unnecessary files from the hard disk, or decrease the file size sent to the printer.

“HDD is full.”

The hard disk became full while printing a Sample Print, Locked Print, Hold Print, or Stored Print file. Delete unnecessary files stored in the printer.

Reduce the data size of the Sample Print, Locked Print, Hold Print, or Stored Print file.

When printing with the PostScript 3 printer driver, the hard disk capacity for fonts and forms has been exceeded. Delete unnecessary forms or fonts registered to the printer.

“HDD not installed.”

The printer received a stored job file but no hard disk is installed.

Contact your sales or service representative.

“I/O buffer overflow.”

An input buffer overflow occurred.

  • Select [Font Priority] for [Memory Usage] in [System].

  • In [I/O Buffer] under the [Host Interface] menu, set the maximum buffer size to a larger value.

  • Reduce the number of files being sent to the printer.

“Insufficient Memory.”

A memory allocation error occurred.

PCL 6

On the printer driver's [Detailed Settings] tab, click [Print Quality: Advanced] in "Menu:", and then select [Raster] in the "Vector/Raster:" list. In some cases, it will take a long time to complete a print job.

PostScript 3

Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help.

“Memory Retrieval Error”

A memory allocation error occurred.

Turn off the power and then back on again. If the message appears again, replace the RAM. For details about replacing the RAM, contact your service representative.

“No Background Numbering HDD”

Background Numbering was specified while the hard disk drive was not attached. The job has been canceled.

  • Attach the hard disk drive when using the Background Numbering function.

  • If this message is displayed while the hard disk drive is attached, contact your sales or service representative.

“No response from server.”

A timeout occurred while the printer was connecting to the server for LDAP Authentication or Windows Authentication.

Check the status of the server.

“Others using print volume.”

The job was canceled because the usage count information could not be obtained from the Central Management machine.

All job slots are occupied by other devices. Check the status of the client machine.

“Paper Size Error”

Printing was canceled because the specified paper size cannot be fed from the tray.

Check the available paper size.

“Paper Type Error”

The printer does not recognize the paper type specified using the printer driver.

Check that the printer is connected to the network correctly and bidirectional communication is enabled. If the problem persists, check the user paper type settings of the printer.

“Password mismatch.”

A wrong password was entered when an encrypted PDF file was printed.

Check the password.

“PDF File Error.”

A syntax error, etc., occurred.

Check that the PDF file is valid.

“PDL error.”

The printer language error occurred.

Press [OK].

“Print overrun.”

Printing images was aborted.

Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help.

“Receiving data failed.”

Data reception was aborted.

Resend the data.

“Sending data failed.”

The printer received a command to stop a transmission from the printer driver.

Check that the computer is working correctly.

“Unauthd. Copy Prev. Error”

The [Enter User Text:] field on the [Unauthorized Copy Prevention for Pattern Details] screen is blank.

PCL 6/PostScript 3

On the printer driver's [Detailed Settings] tab, click [Effects] in "Menu:". Select [Unauthorized Copy Prevention], and then click [Details] to display [Unauthorized Copy Prevention for Pattern Details]. Enter text in [Enter User Text:].

“User auth. already exists.”

The same account name is already used in the newly selected domain or server in an environment using LDAP Authentication.

Contact your user administrator.