Alert Messages (Displayed on the Control Panel)
Message | Cause | Solution |
|---|---|---|
" | A paper jam has occurred. | For details, see Removing Jammed Paper. |
" | A paper jam has occurred. | For details, see Removing Jammed Paper. |
" | A paper jam has occurred. | For details, see Removing Jammed Paper. |
" | A paper jam has occurred. | For details, see Removing Jammed Paper. |
" | The toner has run out. Replace the print cartridge. | For details, see Replacing the Print Cartridge. |
" Replace Print Cartridge." | The toner has run out. Replace the print cartridge. | For details, see Replacing the Print Cartridge. |
" Contact your local vendor." | The print cartridge is almost empty. | For details, see Replacing the Print Cartridge. |
“@Remote Cert. update failed” | Updating the @Remote certificate failed. | Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative. |
“Cannot connect=>Comm.Serv. Check proxy user/password.” | The proxy user name or password is incorrect. | Check the proxy server settings, and then change the user name and/or password if they are incorrect. |
“Cannot connect with DHCP server.(101/201)” | An IP address cannot be obtained from the DHCP server. | Contact your network administrator. |
“Cannot print.” | The printer cannot print the sent data. | Check that the file you want to print is a supported file type. Check the misfeeds and ask your network administrator for help. |
“Check the network settings.(103/203)” | The IP address setting is incorrect. | Check the IP address, subnet mask, and gateway address. |
“Classification Code Error” | A classification code is not specified for the print job. | Enter a classification code using the printer properties and print the document again. |
“Connect failed:WirelessCard Turn power off, check card.” | The printer cannot detect the wireless LAN interface board. | Check that the board is supported or installed correctly. |
"Cover Open. Please close the indicatedcover." | A cover of the printer is open. | Close the cover as indicated on the control panel. |
“Duplex mode is in off position for (tray name)” | The duplex mode for the indicated tray is not available. | You can use one-sided printing only. Press [Change] to change the tray's settings, press [JobReset] to reset the job, or press [Form Feed] to force printing. |
“Do you want to continue printing by changing an included Adobe font?” | The print data contains data that cannot be printed. | Press [Resume] to execute printing. Alternatively, press [Job Reset] to cancel printing. |
“Ethernet Board Error” | An error on the Ethernet is detected. | Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative. |
“Exceeded max. No. of files.” | While printing a Sample Print, Locked Print, Hold Print, or Stored Print file, the maximum file capacity was exceeded. | Delete unneeded files stored in the printer. |
“Exceeded max. No. of pages.” | While printing a Sample Print, Locked Print, Hold Print, or Stored Print file, the maximum page capacity was exceeded. |
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“Exceeded max. print size. Press [JobReset].” | The specified paper size exceeds the maximum size supported by this printer. | Press [JobReset] to cancel printing. |
“Failed to connect to server for Remote Diagnostics.” | The printer cannot communicate with Remote Communication Gate. | Check the connection to the Remote Server Gate. |
“Independent-supply toner” | Independent-supply toner is set. | Use the toner recommended for this printer. |
“Independent-supply toner” | The toner has run out. | For details, see Replacing the Print Cartridge. |
“IPv6 Address already exists Link-local Address(109/209)” | The same IPv6 address is already used. | Contact your network administrator. |
“IPv6 Address already exists Stateless Address(109/209)” | The same IPv6 address is already used. | Contact your network administrator. |
“IPv6 Address already exists Manual Config. Address(109/209)” | The same IPv6 address is already used. | Contact your network administrator. |
“Load paper in (tray name)” | There is no paper in the specified tray. | Load the specified paper in the tray, or ress [JobReset] to reset the job. |
“Load paper in (tray name)” | The tray is not inserted completely into the machine. | Slide the tray into the machine until it stops. |
“Paper size mismatch.” | Paper of a size that is different from the setting specified in [Paper Size] under [Paper Input] is loaded. | Load the paper of the size specified in [Paper Size] under [Paper Input] and press [Continue], or press [Job Reset] to cancel the job. |
“Paper size mismatch.” | The tray is not inserted completely into the machine. | Slide the tray into the machine until it stops. |
“Paper size mismatch. Change settings to: (Paper size)” | The size of the paper in the tray does not match the paper size specified in the printer driver. | Load the paper of the displayed size and change the paper size dial, or change the paper size in [Paper Size] under [Paper Input]. Or, press [Form Feed] to force printing or [JobReset] to cancel printing. |
“Paper size/type mismatch.” | The paper tray loaded with the paper of the size and type specified in the printer driver is not available. | Load the paper of the size and type specified in the printer driver. Adjust the paper size dial on the tray, or change the paper size and type in [Paper Size] and [Paper Type] under [Paper Input]. Or, press [Form Feed] to force printing or [JobReset] to cancel printing. |
“Paper size/type mismatch. Change settings to: (Paper size/type)” | The size and type of the paper in the tray do not match the paper size and type specified in the printer driver. | Load the paper of the displayed size and type, and change the paper size dial on the tray, or change the paper size and type in [Paper Size] and [Paper Type] under [Paper Input]. Or, press [Form Feed] to force printing or [JobReset] to cancel printing. |
“Paper type mismatch. Change settings to: (Paper type) ” | The type of the paper in the tray does not match the paper type specified in the printer driver. | Change the paper type in [Paper Type] under [Paper Input]. Or, press [Form Feed] to force printing or [JobReset] to cancel printing. |
“Parallel I/F Error” | The printer's self-diagnostic test failed due to a loopback error. | Replace the IEEE 1284 board that caused the error. |
“Printer Font Error.” | There are problems with the printer's font file. | Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative. |
“Problem with Hard Disk Please call service.” | The printer cannot detect the hard disk. | Check that the hard disk installed correctly. If the problem persists, contact your sales or service representative. |
“Problem:Wireless card Please call service.” | The printer cannot detect a wireless LAN interface board. | Check that the wireless LAN interface board installed correctly. If the problem persists, contact your sales or service representative. |
“Pull out Print Cartridge, shake it gently and then set it again.” | The Print Cartridge is not set correctly. | Shake the Print Cartridge and set it again. For details, see Replacing the Print Cartridge. |
“Reset Paper (tray name) or [Cancel] to FormFeed.” | The specified tray is not set correctly. | Set the tray correctly, or press [Cancel] to cancel printing. |
“Replace (Black/Color) Drum Unit.” | You need to replace the Black Drum Unit or the Color Drum Unit. | Contact your sales or service representative. |
“Replace (Black/Color) Photoconductor Unit.” | You need to replace the Black Photoconductor Unit or the Color Photoconductor Unit. | Contact your sales or service representative. |
“Replace Intermediate Transfer Unit.” | You need to replace the Intermediate Transfer Unit | Contact your sales or service representative. |
“Replace Paper Transfer Unit” | You need to replace the Paper Transfer Unit | Contact your sales or service representative. |
“Rplcmnt Rqrd:Controlr Board” | You need to replace the Controlr Board. | Contact your sales or service representative. |
“SD Card authenticatn.failed” | Authentication from the SD card failed. | Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative. |
“Set the Print Cartridge correctly.” | The print cartridge may have not been installed correctly. | Turn the printer off, and install the print cartridge again. |
“Set the Toner Locking Lever correctly.” | The Toner Locking Lever is not set correctly. | Set the Toner Locking Lever correctly. For details about how to set the Toner Locking Lever, see Replacing the Print Cartridge. |
“Specified custom paper name does not match the setting. The job has been cancelled.” | Auto job reset by the paper type name error cured, and printing is paused. | Press [Exit] to cancel printing. |
“Standard Tray is full. Remove the paper.” | The standard tray is full. | Remove the paper. |
“Supply order has failed.” | The automatic supply order failed. | The message indicates the printer tried to order the supplies. |
“This NetBIOS name is already in use.(108/208)” | The NetBIOS name specified for the printer is already used by another device on the network. | Contact your network administrator. |
“The same IPv4 Address already exists.(102/202)” | The IPv4 address specified for the printer is already used by another device on the network. | Contact your network administrator. |
“The selected job(s) have already been printed or cancelled.” | This message might appear if you print or cancell a job from Web Image Monitor. | Press Exit on the message screen. |
“USB has a problem. Please call service.” | The printer has detected a USB board failure. | Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative. |
“Values set for IPv6/Gateway addresses are invalid.(110/210)” | The IPv6 address or gateway address is invalid. | Check the network settings. |
“Waste Toner Bottle is full or not set correctly. Please check the bottle.” | The waste toner is full. | Replace the waste toner bottle. For details, see Replacing the Waste Toner Bottle. |
“WPA Auth. incomplete.(211)” | WPA authentication could not be completed. | Contact your network administrator. |
:(A) (Y1) (Y2) (Y3) Remove misfeed in (Tray name)."
Add toner. Replace Print Cartridge. Press the Menu key to check supplies."