When a Scanned Document Is Not Sent as Expected

When confirming or changing the settings in [Settings], press [Home] () after closing [Settings].

Condition	Cause	Solution and reference
You cannot search network when specifying the destination folder.	IP Address and Subnet Mask of the machine are not configured correctly.	Check the IP address and subnet mask in [Settings][Machine Features Settings][System Settings][Interface Settings].
[Enter Using Keyboard] or [Program New Destination] is not displayed.	You are not allowed to use those items by the settings in [Extended Security].	Consult the user administrator. The user administrator can change the settings in [Extended Security]. Preventing Information Leaks by Sending Data to a Wrong Destination
Data is not sent to the destination folder.	You do not have permission to access the shared folder specified as the destination.	Check the access permission settings of the shared folder on the destination computer. Scanning Documents and Sending the Scanned Data to a Folder

Condition

Cause

Solution and reference

You cannot search network when specifying the destination folder.

IP Address and Subnet Mask of the machine are not configured correctly.

Check the IP address and subnet mask in [Settings][Machine Features Settings][System Settings][Interface Settings].

[Enter Using Keyboard] or [Program New Destination] is not displayed.

You are not allowed to use those items by the settings in [Extended Security].

Consult the user administrator. The user administrator can change the settings in [Extended Security].

Data is not sent to the destination folder.

You do not have permission to access the shared folder specified as the destination.

Check the access permission settings of the shared folder on the destination computer.

Condition	Cause	Solution and reference
[Enter Using Keyboard] or [Program New Destination] is not displayed.	You are not allowed to use those items by the settings in [Extended Security].	Consult the user administrator. The user administrator can change the settings in [Extended Security]. Preventing Information Leaks by Sending Data to a Wrong Destination
Restoration of the divided e-mails is not supported at the destination, and the recipient cannot restore the original file.	The cause varies depending on the computer environment.	Decrease the resolution in [Send Settings][Resolution] so that the file size of the scanned image does not exceed the maximum value specified in [Max. Email Size]. Increase the value specified in [Max. Email Size] within the rage allowed on the SMTP server or specify [No] or [Yes (per Page)] in [Divide & Send Email] in [Settings][Machine Features Settings][Scanner Settings][Send Settings]. If the recipient can use another e-mail client, forward and receive the divided e-mails in a different e-mail client, and restore the original file.
The Web browser does not start when the recipient clicks the URL in the sent e-mail, and the document cannot be displayed.	The cause varies depending on the computer environment.	Perform the operation again. If the document still cannot be displayed, copy the URL and paste it in the address bar of the Web browser.

Condition

Cause

Solution and reference

[Enter Using Keyboard] or [Program New Destination] is not displayed.

You are not allowed to use those items by the settings in [Extended Security].

Consult the user administrator. The user administrator can change the settings in [Extended Security].

Restoration of the divided e-mails is not supported at the destination, and the recipient cannot restore the original file.

The cause varies depending on the computer environment.

Decrease the resolution in [Send Settings][Resolution] so that the file size of the scanned image does not exceed the maximum value specified in [Max. Email Size].
Increase the value specified in [Max. Email Size] within the rage allowed on the SMTP server or specify [No] or [Yes (per Page)] in [Divide & Send Email] in [Settings][Machine Features Settings][Scanner Settings][Send Settings].
If the recipient can use another e-mail client, forward and receive the divided e-mails in a different e-mail client, and restore the original file.

The Web browser does not start when the recipient clicks the URL in the sent e-mail, and the document cannot be displayed.

The cause varies depending on the computer environment.

Perform the operation again. If the document still cannot be displayed, copy the URL and paste it in the address bar of the Web browser.