When Copies Are Not as Expected

When confirming or changing the settings in [Settings], press [Home] () after closing [Settings].

When the Machine Does Not Operate as Expected

Condition	Cause	Solution and reference
Number of copies cannot be specified.	A number that exceeds [Max. Copy Quantity] is specified.	Perform copying in several batches. You can change the maximum number of copies that can be made a one time in [Settings][Machine Features Settings][Copier Settings][General Features][Max. Copy Quantity].
The printed copy is blank.	The original is placed incorrectly.	When using the exposure glass, place originals copy side down. When using the ADF, place them copy side up.
A copy is made on paper of a size that is different from the original, or the copied image is trimmed because the orientation of the original and the copied image do not match when [Auto Paper Select] is specified.	The original was placed in the incorrect position on the exposure glass.	Place the original correctly. Placing an Original on the Exposure Glass
	The sensor did not operate correctly when the original was placed in the ADF.	Check that the sensor is not dirty, or blocked by an object. Placing an Original in the Auto Document Feeder (ADF)
	A malfunction occurred temporarily on the machine.	Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. Turning On and Off the Power

When the Output Paper Is Not Ejected as Expected

Condition	Cause	Solution and reference
Paper becomes wrinkled.	Paper is too thin.	Use recommended paper.
	The paper contains too much moisture.	Use paper that has been stored in a dry environment.
	The paper is not placed correctly on the machine.	See the items to check when paper jam occurs frequently, and check that paper is loaded correctly. When Paper or an Original Is Jammed
Edge of the paper may become bent.	Paper other than recommended paper is used.	Use recommended paper.
	The paper contains too much moisture.	Use paper that has been stored in a dry environment.
	The paper is not placed correctly on the machine.	See the items to check when paper jam occurs frequently, and check that paper is loaded correctly. When Paper or an Original Is Jammed
The ejected sheets are not aligned.	The paper is not placed correctly on the machine.	See the items to check when paper jam occurs frequently, and check that paper is loaded correctly. When Paper or an Original Is Jammed
More than one sheet of paper is ejected at one time (multi-sheet feeding).	The sheets of paper are in close contact with each other.	Fan the sheets thoroughly before loading them in the paper tray.

When Duplex Printing or Combine Printing Is Not Performed as Expected

Along with the individual solution, check the original size and how the original is placed on the machine.

Sizes Detectable with Auto Paper Select

Placing an Original on the Exposure Glass

Placing an Original in the Auto Document Feeder (ADF)

Condition	Cause	Solution and reference
The copied image is not printed on the output sheets as expected.	The original is placed in the wrong orientation.	Specify the setting in [Original Setting][Original Orientation] again.
The copied pages are printed in the orientation of Top to Bottom when [Open to Top] is specified, or printed in the orientation of Top to Top when [Open to Right/Left] is specified.	The orientation in which the original is placed is incorrect.	Check Original Direction and Original Setting in [2 Sided/Combine], and place the original again. Duplex Copying
Images are trimmed or margins are added unexpectedly in [Combine].	[Copy Ratio] and paper size are combined incorrectly for the original size.	Specify [Copy Ratio][Fit to Paper Size].
The image is cropped in [Copy Ratio].	The image was copied rotated by 90 degrees for the specified original size and paper size.	Specify [Copy Ratio][Fit to Paper Size].
The paper or tray that you want to use cannot be selected in Duplex printing.	The specified paper is too thick or too thin.	Check the paper that is supported in Duplex printing, and load the paper in the tray. List of Specifications
	The Paper Type that is not supported in Duplex printing is specified on the paper tray to use or the paper is not specified as the target of Duplex printing in [Tray Paper Settings].	Check "Paper Type" and "Apply 2 sided" in [Settings][Tray Paper Settings][Paper Type].
The pages are not copied in the expected order in Duplex or Combine printing.	The original is placed in the incorrect orientation.	When placing the original on the ADF, place it with the top edge on top. When placing the original on the exposure glass, place it from the first page.
The backside of the paper is not printed in Duplex printing.	The paper size is specified incorrectly.	Check that the loaded paper size and the setting in [Settings][Tray Paper Settings] match. Loading Paper into the Paper Tray