When You Cannot Send Scanned Files

When stored files cannot be accessed
Problem	Cause	Solution
The stored file is locked and is not accessible.	The password-protected file is locked because the password was incorrectly entered ten times.	For details about locked files, see "User Lockout Function", Security.

When stored files cannot be edited
Problem	Cause	Solution
Stored files cannot be deleted. File names and passwords cannot be changed. Files cannot be delivered repeatedly.	Operational restrictions have been imposed using the available extended security function.	For details about the extended security function, see "Specifying the Extended Security Functions", Security.

When you cannot browse the network to send a scan file
Problem	Cause	Solution
Browsing through the network is not possible when specifying a destination folder.	The following machine settings may not be correct: IP address Subnet Mask	Check the settings. For details about IP address or Subnet Mask settings, see "Interface Settings", Settings.

When the TWAIN driver cannot be started
Problem	Cause	Solution
The Scanner Properties dialog box cannot be displayed.	Advanced encryption has been specified in the extended security setting.	For details about the extended security setting, see "Specifying the Extended Security Functions", Security.

When e-mails are not sent as expected
Problem	Cause	Solution
The original file cannot be restored because a split e-mail cannot be recovered at the destination.	The file size exceeds the maximum e-mail size specified in [Max. Email Size]. Because [Yes (per Max. Size)] is specified for [Divide & Send Email], the file is divided halfway down the page and sent.	To send an e-mail without splitting it, perform the following: Specify a resolution so that the file size does not exceed the maximum size set in [Max. Email Size]. Specify a larger value for [Max. Email Size] in [Scanner Features]. Make sure the larger maximum e-mail size does not exceed the allowable size range set on the SMTP server. Specify [No] for [Divide & Send Email] in [Scanner Features]. For details about these settings, see "Send Settings", Scan.
The original file cannot be restored because a split e-mail cannot be recovered at the destination.	The file size exceeds the maximum e-mail size specified in [Max. Email Size]. Because [Yes (per Max. Size)] is specified for [Divide & Send Email], the file is divided halfway down the page and sent.	Specify [Yes (per Page)] for [Divide & Send Email] in [Scanner Features]. The file is divided per page and sent. For details about these settings, see "Send Settings", Scan.

When S/MIME cannot be used
Problem	Cause	Solution
If several destinations are selected for a broadcasting sequence, data is sent over twice.	Encrypted e-mails are sent to the destinations for which S/MIME authentication is set, and plain text e-mails are sent to the destinations for which S/MIME authentication is not set.	Make sure S/MIME-authentication destinations are separated from plain text destinations. To encrypt e-mails, a user certificate must be installed in Address Book. For details about destination settings, see "Configuring S/MIME", Security.
To put a signature on an e-mail using S/MIME, an e-mail address for "Sender" is not set for "From".	When S/MIME is applied, the administrator appears in the "From" field, and the sender appears in the "Reply-to" field.	For details about applying S/MIME, see "Configuring S/MIME", Security.

When you cannot send scan files using WSD
Problem	Cause	Solution
The WSD scanner function cannot be used.	Scan Profile is not set on the client computer.	Set Scan Profile. For details about how to specify Scan Profile, see "Creating a New Scan Profile", Scan.
The WSD scanner function cannot be used.	The [Take no action] setting has been selected on the client computer, forcing the client computer to remain inactive when it receives scan data.	Open scanner Properties, click the [Events] tab, and then select [Start this program] when the computer receives scan data. For details, see your operating system's Help.

The size of S/MIME e-mails is larger than that of e-mails without using S/MIME.