When You Have Problems Operating the Machine

Problem	Cause	Solution
When the machine is turned on, the only icon that appears on the home screen is the [Copier] icon.	Functions other than the copier function are not yet ready.	Wait a little longer.
The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.	Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use.	Wait a little longer.
Help is not displayed when you press [Help] ().	The application that is currently in use does not support the help function, or is grayed out because `“Paper Misfeed”` or another message is being displayed.	The help function cannot be used when is grayed out. Close the application or message, and then try again.
Help is not displayed when you press [Help] ().	is grayed out because the user does not have permission to use the browser function.	The help function cannot be used if the user does not have permission to use the browser function. If is always grayed out, consult the user administrator to check whether you have permission to use the browser function. The user administrator can change the access permissions in the address book. For details about functions that users can use, see "Confirming the Available Functions", For First-time Users.
The screen changes to Web Browser when you press [Help] (), but the help content is not displayed.	The machine is not connected to the network correctly.	Check if you can display a web page in [Web Browser]. If a web page cannot be displayed, check that the machine is connected to the network correctly. For how to connect to the network, see "Connecting and Setting the Network", Setup.
	The browser is configured not to save cookies.	Press [Menu] () in [Web Browser], and then select [Settings]. Confirm that [Accept cookies] in [Privacy & security] is set to [ON].
The indicator lamp remains lit and the machine does not enter Sleep mode even though [Energy Saver] was pressed.	In some cases, the machine does not enter Sleep mode when [Energy Saver] is pressed.	Before you press [Energy Saver], check that Sleep mode can be enabled. For details about enabling Sleep mode, see "Saving Energy", For First-time Users.
The display is turned off.	The machine is in Sleep mode.	Touch the display panel.
Nothing happens when the display panel is touched.	The power is turned off.	Make sure the main power indicator is off, and then turn on the power.
The power turns off automatically.	The Weekly Timer setting is set to [Main Power Off].	Change the Weekly Timer setting. For details about the Weekly Timer setting, see "Timer Settings", Settings.
The user code entry screen is displayed.	Users are restricted by User Code Authentication.	For details about how to log in when User Code Authentication is enabled, see "When the Authentication Screen is Displayed", For First-time Users.
The Authentication screen appears.	User Authentication is set.	See "When the Authentication Screen is Displayed", For First-time Users.
An error message is still displayed, even if misfed paper is removed.	Paper is still jammed in the tray.	Remove the jammed paper by following the procedures displayed on the control panel. For details about removing jammed paper, see Removing Jammed Paper.
An error message is still displayed, even if the indicated cover is closed.	One or more of the covers that are not indicated are still open.	Close all the covers of the machine.
Images are printed on the reverse side of the paper.	You may have loaded the paper incorrectly.	Load the paper correctly. For details about loading paper, see "Loading Paper", For First-time Users.
Misfeeds occur frequently.	Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while stack printing is performed.	Flatten the paper with your hands to straighten out the curl. Load the paper up side down so that the curled edges face downward. Do not change the loading direction of the paper. For details about recommended paper, see "Recommended Paper", Specifications. Place the cut paper on a flat surface to prevent it from curling, and do not lean it against the wall. For details about the proper way to store paper, see "Paper Storage", Specifications.
Misfeeds occur frequently.	The tray's side or end fences may not be set properly.	Remove the misfed paper. For details about removing jammed paper, see Removing Jammed Paper. Check that the side or end fences are set properly. Also, check that the side fences are locked. For details about setting the side and end fences, see "Changing the Paper Size", For First-time Users.
Misfeeds occur frequently.	Copy paper size setting is not correct.	Remove the misfed paper. For details about removing jammed paper, see Removing Jammed Paper.
Misfeeds occur frequently.	There is a foreign object on the output tray.	Remove the misfed paper. For details about removing jammed paper, see Removing Jammed Paper. Do not place anything on the output tray.
Misfeeds occur frequently.	Non-recommended paper is being used. For example, 256 g/m² paper is loaded in the paper tray.	Use the recommended paper. For details about recommended paper, see "Recommended Paper", Specifications.
Misfeeds occur frequently.	The paper size that is set by the paper size dial on the paper tray differs from the paper size that is loaded in the paper tray.	Use the recommended paper. For details about recommended paper, see "Recommended Paper", Specifications. Set the paper size dial on the tray correctly. For details, see "Changing the Paper Size", For First-time Users.
Misfeeds occur when printing to envelopes.	The envelopes are curled.	Make sure you fully flatten curled envelopes before you load them. Do not stack envelopes over the specified limit for the paper tray. If misfeeds still occur after the envelopes have been flattened, load envelopes on the tray one at a time and print them individually. For details about how to load envelopes, see "When Loading Envelopes", Specifications.
When printing to envelopes, the envelopes may be fed in together, or the envelopes may not be fed.	The envelopes are curled.	Make sure you fully flatten curled envelopes before you load them. Do not stack envelopes over the specified limit for the paper tray. If misfeeds still occur after the envelopes have been flattened, load envelopes on the tray one at a time and print them individually. For details about how to load envelopes, see "When Loading Envelopes", Specifications.
Cannot print in duplex mode.	You have selected a paper tray that is not set for duplex printing.	Change the setting for "Apply Duplex" in "Tray Paper Settings" to enable duplex printing for the paper tray. For details about setting "Apply Duplex", see "Tray Paper Settings", Settings.
Cannot print in duplex mode.	You have selected a paper type that cannot be used for duplex printing.	In "Tray Paper Settings", select a paper type that can be used for duplex printing. For details about setting "Paper Type", see "Tray Paper Settings", Settings.
The machine does not turn off in 2 minutes after the main power is turned off.	The machine cannot perform the shutdown procedure.	Repeat the shutdown procedure. If the machine does not turn off, contact your service representative.
An error has occurred when the address book is changed by using the display panel or a web browser on a networked computer. (When using a web browser, you are using Web Image Monitor, which is installed on the machine.)	The address book cannot be changed while you delete the multiple stored documents.	Wait a while, and then retry the operation.
The address book cannot be changed from the display panel.	The address book cannot be changed while it is being backed up using a web browser or other tools on a networked computer.	Wait until the address book backup is complete, and then try to change the address book again. If an SC997 error occurs, press [Exit].
By using a web browser on a networked computer, you cannot print documents stored in Document Server. (You are using Web Image Monitor, which is installed on the machine.)	When print volume limits are specified, users cannot print beyond their print volume limit. Print jobs selected by users who have reached their print volume limits will be canceled.	For details about specifying print volume limits, see "Managing Print Volume per User", Security. To view the status of a print job, see [Print Job History]. In Web Image Monitor, click [Job] on the [Status/Information] menu. And then click [Print Job History] in "Document Server". For details about displaying Web Image Monitor, see "Using a Web Browser", Settings. For details about using Web Image Monitor, see Web Image Monitor Help.
The function does not run or cannot be used.	If you cannot carry out your job, it may be that the machine is being used by another function.	Wait until the current job is completed before trying again. For details about Function Compatibility, see When Multiple Functions Cannot Be Executed Simultaneously.
The function does not run or cannot be used.	The function cannot be performed while the address book is being backed up from a web browser or other tools on a networked computer.	Wait a while. When the address book backup is complete, the function will be performed.
The print image is not properly positioned on the paper.	The machine has not detected the paper type and/or width correctly. The print position is not aligned properly.	Contact the machine administrator or your service representative.

There are times when images might not turn out as you want because of paper type, paper size, or paper capacity problems. Use the recommended paper. For details about recommended paper, see "Recommended Paper ", Specifications.