Troubleshooting
If an error occurs, check the log's result code first. Values other than 0 indicate that an error occurred. The result code will appear in the circled area illustrated below.
Example of a log file
![log file illustration](../../security/image/cjd023.gif)
If you cannot resolve the problem or do not know how to resolve it after checking the code, write down the error log entry, and then contact your service representative.
ResultCode | Cause | Solutions |
---|---|---|
2 (INVALID REQUEST) | A file import was attempted between different models. | Import files exported from the same model. |
4 (INVALID OUTPUT DIR) | Failed to write the device information to the destination device. | Check whether the destination device is operating normally. |
7 (MODULE ERROR) | An unexpected error occurred during an import or export. | Turn the power off and then back on, and then try the operation again. If the error persists, contact your service representative. |
8 (DISK FULL) | The available storage space on the external medium is insufficient. | Perform the operation again after making sure there is enough storage space. |
9 (DEVICE ERROR) | Failed to write or read the log file. | Check whether the path to the folder for storing the file or the folder in which the file is stored is unavailable. |
10 (LOG ERROR) | Failed to write the log file. The hard disk is faulty. | Contact your service representative. |
20 (PART FAILED) | Failed to import some settings. | The reason for the failure is recorded in "NgName". Check the code. Reason for the Error (NgName) 2 INVALID VALUE The specified value exceeds the allowable range. 3 PERMISSION ERROR The permission to edit the setting is unavailable. 4 NOT EXIST The setting does not exist in the system. 5 INTERLOCK ERROR The setting cannot be changed because of the system status or interlocking with other specified settings. 6 OTHER ERROR The setting cannot be changed for some other reason. |
21 (INVALID FILE) | Failed to import the file because it is in the wrong format in the external medium. | Check whether the file format is correct. The log is in the form of a CSV file. |
22 (INVALID KEY) | The encryption key is not valid. | Use the correct encryption key. |