User GuideIM 350/430 series

Troubleshooting

This section provides solutions to common problems.

For Windows:

The document is not printed even though the data has been sent and received over a network.

  1. On the [Start] menu, click [Settings].

  2. Click [Devices].

  3. Click [Printers & scanners], and then click [Devices and printers] in Related Settings.

  4. Right-click the icon of the printer you want to use.

  5. Click [Printing properties].

  6. Click the [Device Settings] tab.

    Driver screen illustration
  7. Select [No] in [Send CTRL-D Before Each Job:] and [Send CTRL-D After Each Job:].

    Driver screen illustration
  8. Click [OK] to close the printer properties.

    Driver screen illustration

For Macintosh:

It takes a long time for the print dialog to appear.

Depending on the overall performance of a Macintosh system, it may take a long time to display the dialog.

For Windows and Macintosh:

The attached option does not appear on the print setting screen.

The option may not be properly configured. Perform the following procedure:

  • For Windows:

    1. On the [Start] menu, click [Settings].

    2. Click [Devices].

    3. Click [Printers & scanners], and then click [Devices and printers] in Related Settings.

    4. Right-click the icon of the printer you want to use.

    5. Click [Printing properties].

    6. Click the [Accessories] tab.

      Driver screen illustration
    7. Select options installed from the [Options] area, and then configure the necessary settings.

      Driver screen illustration
    8. Click [OK] to close the printer properties.

      Driver screen illustration
  • For Macintosh:

    1. Click [Icon illustration].

    2. Click [System Preferences...].

    3. Click [Printers & Scanners].

    4. Select the machine you are using, and then click [Options & Supplies...].

      Driver screen illustration
    5. Click [Options], and then configure the necessary settings.

      Driver screen illustration
    6. Click [OK].

      Driver screen illustration
    7. Quit System Preferences.

Setting procedures using OS X 10.11 are shown as an example. The actual procedure may differ depending on the OS X version you are using.