User GuideIM 350/430 series

When Messages Appear

This section describes the machine's main messages. If other messages appear, follow their instructions.

If a problem occurs, we recommend that you first check the information in the [Information] section of the Application Site. The server maintenance information is described in [Information].

Message

Cause

Solution

Failed to download the application.

No connection to the installation server can be established.

Check the server maintenance information in [Information]. Also check if the network settings ([DNS Configuration] and [Proxy Settings]) are correctly configured. For the network settings, see How to Use the Application Site.

An error has occurred. Failed to install the application.

Cannot connect to server which installs applications. Check maintenance information on Information screen or network settings.

Could not update the firmware.

A server error has occurred.

An unexpected error has occurred on the server.

The specified page cannot be found.

An error has occurred on the Application Site.

Check the server maintenance information in [Information].

There is insufficient space to store internally, delete any unnecessary applications.

The available internal storage is insufficient.

Delete unnecessary applications.

Could not restore the firmware because the required data does not exist.

The firmware has not been updated from the Application Site.

No recovery can be performed unless the firmware of the machine has been updated from the Application Site.