User GuideIM 350/430 series

When "There is a Job printing now." is Displayed

Delete the printing job following the procedures described below, and then install the printer driver again.

Important

  • Administrator permission is required to stop the Print Spooler. Log on as an Administrators group member.

1Display the "Devices and Printers" screen.

Windows 10 (version 1703 or later)

  1. On the [Start] menu, click [Windows System] [Control Panel].

  2. Click [View devices and printers].

Windows 10 (earlier than version 1703), Windows Server 2016

  1. Right-click [Start], and then click [Control Panel].

  2. Click [View devices and printers].

Windows 8.1, Windows Server 2012/2012 R2

  1. On the Charm Bar, click [Set] [Control Panel].

  2. Click [View devices and printers].

Windows 7, Windows Server 2008 R2

  1. On the [Start] menu, click [Devices and Printers].

Windows Server 2008

  1. On the [Start] menu, click [Control Panel].

  2. Click [Printer] on [Hardware and Sound].

2Right-click the printer on which a printing job is remaining, and then click [See what’s printing].

3Select the remaining job, and click [Document] [Cancel].

Driver screen illustration

4On the screen confirming whether to cancel the job, click [Yes].

5Close the print job screen and the properties.

If the job was deleted in Step 4, the procedure is completed.

If the job was not deleted, proceed to the next step.

6Right-click [Start], and then click [Computer Management].

  • For Windows 7, click [Control Panel] on the [Start] menu, and then click [System Security] [Administrative Tool]. If you cannot find [System Security], click [Administrative Tool].

7Click [Services and Applications], and double-click [Services].

Driver screen illustration
  • For Windows 7, click [Service].

8On the "Services" or "Service (Local)" screen, double-click [Print Spooler].

Driver screen illustration

9Click [Stop], confirm that "Service status" has changed to "Stopped", and then click [OK].

Driver screen illustration

Keep the "Service" or "Service (Local)" screen opened and proceed to the next step.

10While holding down the [Windows] key on the keyboard, press the [R] key.

11On the "Run" screen, enter [spool], and then click [OK].

Driver screen illustration

12Double-click the [PRINTERS] folder.

  • If "You don't currently have permission to access this folder." is displayed, click [Continue].

13Delete all files.

Driver screen illustration

14Close the [PRINTERS] folder screen.

15Return to the "Service" or "Service (Local)" screen, and then double-click [Print Spooler].

16Click [Start], confirm that "Service status" has changed to "Running", and then click [OK].

17Close the all opened screens.