User GuideP 501/502

If USB Connection Fails

Problem

Cause

Solution

The machine is not automatically recognized.

The USB cable is not connected properly.

Disconnect the USB cable, and turn off the machine, and then turn the machine back on. When the machine has fully booted up, connect the USB cable again.

The machine is not automatically recognized.

Windows has already configured the USB settings.

Check whether the computer has identified the machine as an unsupported device. Open Windows' Device Manager, and then, under [Universal Serial Bus controllers], remove any conflicting devices. Conflicting devices are indicated by a [!] or [?] icon. Be careful not to remove required devices accidentally. For details, see Windows Help.