Alert Messages (Printed on Error Logs and Reports)

This section describes likely causes of and possible solutions for the error messages that are printed on the error logs or reports.

Message	Cause	Solution
`“84: Error”`	There is no work area available for image processing.	Select [Font Priority] for [Memory Usage] in [System]. Decrease the number of files sent to the machine.
`“85: Error”`	The specified graphics library is unavailable.	Check that the data is valid.
`“86: Error”`	Parameters of the control code are invalid.	Check the print settings.
`“91: Error”`	Printing was canceled by the auto job cancel function due to a command error.	Check that the data is valid.
`“92: Error”`	Printing was canceled because the [Job Reset] key or the [Suspend/Resume] key was pressed on the machine’s control panel.	Perform the print operation again as necessary.
`“Address book is currently in use by another function. Authentication has failed.”`	The machine currently cannot perform authentication because the Address Book is being used by another function.	Wait a while, and then retry the operation.
`“Auto-registration of user information has failed.”`	Automatic registration of information for LDAP Authentication or Windows Authentication failed because the Address Book is full.	For details about the automatic registration of user information, see Security.
`“Background Numbering Error”`	The background numbering function was specified for an unavailable paper size or for printing on slip sheets.	Check the settings for the background numbering functions on the printer driver. For details about these settings, see the printer driver Help. You cannot print background numbers on slip sheets.
`“Classification Code Error”`	The classification code is not specified with the printer driver.	Select [Optional] for the classification code. For details about how to specify classification code settings, see "Configuring Classification Codes", Print.
`“Collate Cancelled”`	Collate was canceled.	Turn the machine off, and then turn it on again. If the message appears again, contact your service representative.
`“Command Error”`	An RPCS command error occurred.	Check that the communication between a device and the machine is working correctly.
`“Compressed Data Error”`	The machine detected corrupt compressed data.	Check that the program you used to compress the data is functioning correctly.
`“Duplex Cancelled”`	Duplex printing was canceled.	Change the setting for "Duplex Tray" in [Paper Input] to enable duplex printing for the paper tray.
`“Error occurred. Either job was printed with settings changed or was cancelled.”`	An error occurred during printing, but it was ignored.	Check the print settings.
`“Exceeded max. capacity of system file. Cannot print PDF file(s).”`	The PDF file cannot be printed because the capacity of the file system is full.	Delete all unnecessary files from the hard disk, or decrease the file size sent to the machine.
`“Exceeded Max. Pages (Collate)”`	The amount of free memory is insufficient to perform collating.	Reduce the number of pages to be printed or install the optional SDRAM.
`“Exceeded the maximum unit count for Print Volume Use. The job has been cancelled.”`	Printing was canceled because the print maximum number was reached.	For details about print volume use limitation, see "Managing Print Volume per User", Security.
`“File system error. Cannot print PDF file(s).”`	PDF direct printing could not be performed because the file system could not be obtained.	Turn the machine off, and then turn it on again. If the message appears again, contact your service representative.
`“File system error. Cannot print PDF file(s).”`	A syntax error, etc., occurred.	Check that the PDF file is valid.
`“HDD is full.”`	The hard disk became full while printing a Sample Print, Locked Print, Hold Print, or Stored Print file. Delete unnecessary files stored in the machine.	Reduce the data size of the Sample Print, Locked Print, Hold Print, or Stored Print file. When printing with the PostScript 3 printer driver, the hard disk capacity for fonts and forms has been exceeded. Delete unnecessary forms or fonts registered to the machine.
`“I/O Buffer Overflow”`	An input buffer overflow occurred.	Select [Font Priority] for [Memory Usage] in [System]. In [I/O Buffer] under the [Host Interface] menu, set the maximum buffer size to a larger value. Reduce the number of files being sent to the machine.
`“Information for user authentication is already registered for another user.”`	The same account name is already used in the newly selected domain or server in an environment using LDAP Authentication or Integration Server Authentication.	Contact your user administrator.
`“Insufficient Memory”`	A memory allocation error occurred.	PCL 6 Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. On the printer driver's [Detailed Settings] tab, click [Print Quality: Advanced] in "Menu:", and then select [Raster] in the "Vector/Raster:" list. In some cases, it will take a long time to complete a print job. PCL 5e, PostScript 3 Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help.
`“Memory Retrieval Error”`	A memory allocation error occurred.	Turn off the machine, and then turn it on again. If the message appears again, replace the SDRAM.
`“No Background Numbering HDD”`	Printing background numbers was canceled because the HDD is not installed.	Install the HDD to use the background numbering function. If this message is displayed even though the HDD is installed, contact your service representative.
`“No response from the server. Authentication has failed.”`	A timeout occurred while the machine was connecting to the server for LDAP Authentication or Windows Authentication.	Check the status of the server.
`“PDF file printing is not allowed. Cannot print.”`	You have no privileges to print the PDF file you want to print.	Contact the owner of the document.
`“PDF password is incorrect. Cannot print.”`	A wrong password was entered when an encrypted PDF file was printed.	Check the password.
`“Print Overrun”`	Printing images was aborted.	Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help.
`“Receiving data failed.”`	Data reception was aborted.	Resend the data.
`“Sending data failed.”`	The machine received a command to stop a transmission from the printer driver.	Check that the computer is working correctly.
`“The selected paper size is not supported. This job has been cancelled.”`	Printing was canceled because the specified paper size cannot be fed from the tray.	Check the available paper size.
`“The selected paper type is not supported. This job has been cancelled.”`	The machine does not recognize the paper type specified using the printer driver.	Check that the machine is connected to the network correctly and bidirectional communication is enabled. If the problem persists, check the user paper type settings of the machine.
`“You do not have a privilege to use this function. This operation has been cancelled.”`	The print job was cancelled because of one of the following: The user does not have privileges to print. No privileges to print are assigned to the entered user name or user code, or A wrong password was specified for the user name.	Enter the user name or user code with privileges to print, or enter the correct password for the user name.