When Other Messages Appear

“A mainframe communication error has occurred with an extended option. Check the status indicator on the interface box.”

An error occurred when the machine tried to communicate with the interface box.

• Check the status indicator on the interface box.

• Check the connection between the machine and the interface box.

“An extended option error has occurred. Check the status of the extended option.”

An error has occurred in the interface box.

Check the status of the interface box, and then resolve the error.

“Cannot connect with the wireless card. Turn the main power switch off, then check the card.”

(A "wireless LAN board" is referred to as a "wireless card".)

• The wireless LAN board was not inserted when the machine was turned on.

• The wireless LAN board was pulled out after the machine was turned on.

• The settings are not updated although the unit is detected.

Turn off the power, and then confirm the wireless LAN board is inserted correctly. After confirmation, turn on the power again. If the message appears again, contact your service representative.

“Clean the scanning glass. (Located next to the exposure glass.)”

The scanning glass or guide plate of the ADF is dirty.

Clean the scanning glass or guide plate. See Maintaining Your Machine.

“Failed to read the PDF file.”

There is a possibility that the PDF version is not supported by the browser’s PDF viewer or an unsupported encryption level is specified.

With this machine’s browser PDF files other than those whose versions and encryption levels are specified below cannot be viewed.

• PDF version: 1.3-1.7

• PDF encryption level: 128Bit AES or 256Bit AES

“Following output tray is full. Remove paper.”

The output tray is full.

• Remove paper from the output tray to resume printing. If paper is delivered to the finisher shift tray and you want to prevent paper from falling off the tray, press the [Stop] key to suspend printing, and then remove the paper. Press [Continue] on the control panel to resume printing.

• When using the multi-folding unit, the number of sheets per paper stack depends on the paper type and fold type.

“Internal cooling fan is active.”

Large print runs will cause the machine's interior to heat up, triggering the cooling fan.

The fan will emit noise, but this is normal and the machine will be operable while the fan is running.

The amount of paper that can be printed and the total operation time until the fan starts running depends on the temperature of the location at which the machine is installed.

“Self checking...”

The machine is performing image adjustment operations.

The machine may perform periodic maintenance during operations. The frequency and duration of maintenance depends on the humidity, temperature, and printing factors such as number of prints, paper size, and paper type. Wait for the machine to resume operation.