Troubleshooting

This section provides solutions to common problems.

For Windows:

The document is not printed even though the data has been sent and received over a network.

Open the printer properties, and then click the [Device Settings] tab. Select [No] in [Send CTRL-D Before Each Job:] and [Send CTRL-D After Each Job:].

For macOS:

It takes a long time for the print dialog to appear.

Depending on the overall performance of a macOS system, it may take a long time to display the dialog.

For Windows and macOS:

The attached option does not appear on the print setting screen.

The option may not be properly configured. Perform the following procedure:

• For Windows:
  

  1. Open the printer properties.

  2. Click the [Accessories] tab.

  3. Select options installed from the [Options] area, and then configure the necessary settings.

  4. Click [OK] to close the printer properties.

• For macOS:
  

  1. Start System Settings.

  2. Click [Printers & Scanners].

  3. Select the machine you are using, and then click [Options & Supplies...].

  4. Click [Options], and then configure the necessary settings.

  5. Click [OK].

  6. Quit System Settings.

For details, see User Guide of your device.