Solution:

Perform "(a) Check the sheets with fingerprints", and then, according to its result, perform "(b) If fingerprints appear only on the touched sheets" or "(c) If fingerprints appear also on the sheets not touched.

(a) Check the sheets with fingerprints

1Do fingerprints appear only on touched sheets?

Yes

Perform "(b) If fingerprints appear only on the touched sheets".

No

Perform "(c) If fingerprints appear also on the sheets not touched".

(b) If fingerprints appear only on the touched sheets

1Is it possible to take any or all of the following solutions?

  • Wear gloves.

  • When loading a bundle of sheets, discard the topmost and bottommost sheets.

  • When holding the paper before printing, take care not to touch the area to be printed.

    Yes

    Go to the next step.

    No

    Proceed to step 3.

2Print the image. Has the problem been resolved?

Yes

Finished!

No

Go to the next step.

3Is it possible to change Screen Line setting in print setting?

Yes

Change the Screen Line setting from "200" to "175".

No

Proceed to step 5.

4Print the image. Has the problem been resolved?

Yes

Finished!

No

Go to the next step.

5In [Advanced Settings] for the custom paper, select 1214: [Paper Transfer Output] and change the following settings.

<Full-color printing>

Adjust the cursors in [Side 1] and [Side 2] in [FC] to [minus] from the present value.

<Black-and-white printing>

Adjust the cursors in [Side 1] and [Side 2] in [BW] to [minus] from the present value.

6Print the image. Has the problem been resolved?

Yes

Finished!

No

Contact your service representative.

(c) If fingerprints appear also on the sheets not touched

1Is it possible to change Screen Line setting in print setting?

Yes

Change the Screen Line setting from "200" to "175".

No

Proceed to Step 3.

2Print the image. Has the problem been resolved?

Yes

Finished!

No

Go to the next step.

3In [Advanced Settings] for the custom paper, select 1214: [Paper Transfer Output] and change the following settings.

<Full-color printing>

Adjust the cursors in [Side 1] and [Side 2] in [FC] to [minus] from the present value.

<Black-and-white printing>

Adjust the cursors in [Side 1] and [Side 2] in [BW] to [minus] from the present value.

4Print the image. Has the problem been resolved?

Yes

Finished!

No

Contact your service representative.