Solution:

Carry out the following sequence of procedures. Terminate the sequence as soon as the problem is resolved.

Procedure 1: Specifying the area to be adjusted

1Measure by a ruler or other device the length (in mm) of the area from the trailing edge of the paper where the print is faint or dense.

2In [Advanced Settings] for the custom paper, specify the area to apply the paper transfer current at the trailing edge of the paper values.

<Printing in black and white>

Select [Trailing Edge Length] of [BW] in 1217: [Paper Transfer Output Correction: Paper Edge], and then enter the value which is 10 mm higher than the value measured in Step 1.

<Printing in full color>

Select [Trailing Edge Length] of [FC] in 1217: [Paper Transfer Output Correction: Paper Edge], and then enter the value which is 10 mm higher than the value measured in Step 1.

3Print the image. Has the problem been resolved?

Yes

Finished!

No

Go to the next step.

4In [Advanced Settings] for the custom paper, select 1217: [Paper Transfer Output Correction: Paper Edge], and then make a note of the following values:

<Printing in black and white>

[Trailing Edge] of [BW]

[Trailing Edge: AC] of [BW]

<Printing in full color>

[Trailing Edge] of [FC]

[Trailing Edge: AC] of [FC]

5Decrease these values by 10 percentage points.

6Print the image. Has the problem been resolved?

Yes

Restore the previous setting changed in Step 5, and then perform "(b) Decreasing the paper transfer output correction value".

No

Restore the previous setting changed in Step 5, and then perform "(c) Increasing the paper transfer output correction value".

(b) Decreasing the paper transfer output correction value

1In [Advanced Settings] for the custom paper, select 1217: [Paper Transfer Output Correction: Paper Edge], and then decrease the value of the following settings by 5 percentage points.

<Printing in black and white>

[Trailing Edge] of [BW]

[Trailing Edge: AC] of [BW]

<Printing in full color>

[Trailing Edge] of [FC]

[Trailing Edge: AC] of [FC]

2Print the image. Has the problem been resolved?

Yes

Finished!

No

Repeat Steps 1 and 2. If the problem persists even though you have decrease the value to "-10", contact your service representative.

(c) Increasing the paper transfer output correction value

1In [Advanced Settings] for the custom paper, select 1217: [Paper Transfer Output Correction: Paper Edge], and then increase the value of the following settings by 5 percentage points.

<Printing in black and white>

[Trailing Edge] of [BW]

[Trailing Edge: AC] of [BW]

<Printing in full color>

[Trailing Edge] of [FC]

[Trailing Edge: AC] of [FC]

2Print the image. Has the problem been resolved?

Yes

Finished!

No

Repeat Steps 1 and 2. If the problem persists even though you have increase the value to "10", contact your service representative.