Solution:
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(a) Creases or wavy streaks
In [Advanced Settings] for the custom paper you are using, select 1241: [Fusing Nip Width Adjustment], and then decrease the value in [Envelope] by 250 
m.
Print 10 or more sheet. Has the problem been resolved?
Yes |
Go to the next step. |
No |
Repeat Steps 1 to 2. |
Is the toner fusibility within the permissible range?
Yes |
Finished! |
No |
Contact your service representative. |
(b) Fusing error
In [Advanced Settings] for the custom paper you are using, check the value in 1244: [Fusing Pressure Roller On Before Fusing].
Is 1244: [Fusing Pressure Roller On Before Fusing] set to [On]?
Yes |
Set 1244: [Fusing Pressure Roller On Before Fusing] to [Off]. |
No |
Proceed to Step 5. |
Print 10 or more sheet.
Is the toner fusibility within the permissible range?
Yes |
Finished! |
No |
Go to next step. |
Select 1241: [Fusing Nip Width Adjustment], and then increase the value in [Envelope] by 250 m.
Print 10 or more sheet
Is the toner fusibility within the permissible range?
Yes |
Go to next step. |
No |
Repeat Steps 5 to 6. |
Has the problem been resolved?
Yes |
Finished! |
No |
Contact your service representative. |
After performing the solution, it is recommended to perform the color calibration of the external controller.
Check the toner fusibility as follows:
The printed image does not come off.
The toner does not come off even if it is lightly rubbed by a nail.
The toner does not come off even if it is rubbed by the cloth for cleaning the contact glass.
