Previous
Load the sheets the other way up.
Print the image. Has the problem been resolved?
Yes |
Finished! |
No |
Go to the next step. |
In the printer settings, change the paper to be output in face up.
Print the image. Has the problem been resolved?
Yes |
Finished! |
No |
Go to the next step. |
Is the finisher shift tray selected to the output tray?
Yes |
Proceed to Step 8. |
No |
Go to the next step. |
Select the finisher shift tray to the output tray.
Print the image. Has the problem been resolved?
Yes |
Finished! |
No |
Go to the next step. |
In [Advanced Settings] for the custom paper you are using, select 1232: [Fusing Temperature], and then decrease the value in the following corresponding settings by 5°C.
[BW/FC/FCS]
[Heat Roller Temp]
[FCS]
[Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]
[S]
[Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]
[BW/FC/FCS: Fuser Setting HQ]
[Heat Roller Temp]
[FCS: Fuser Setting HQ]
[Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]
[S: Fuser Setting HQ]
[Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]
Print 20 or more sheets. Is the condition of the image acceptable?
Yes |
Go to the next step. |
No |
Contact your service representative. |
Is the toner fusibility within the permissible range?
Yes |
Go to the next step. |
No |
Contact your service representative. |
Has the paper output improved?
Yes |
Finished! |
No |
Repeat Steps 8 to 11. If the problem persists, contact your service representative. |
After performing the solution, it is recommended to perform the color calibration of the external controller.
Check the toner fusibility as follows:
The printed image does not come off.
The toner does not come off even if it is lightly rubbed by a nail.
The toner does not come off even if it is rubbed by the cloth for cleaning the contact glass.
