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Solutions:

1In [Advanced Settings] for the custom paper you are using, select 1232: [Fusing Temperature], and then increase the value in the following corresponding settings by 5°C.

  • [BW/FC/FCS]

    [Heat Roller Temp]

  • [FCS]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

  • [S]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

  • [BW/FC/FCS: Fuser Setting HQ]

    [Heat Roller Temp]

  • [FCS: Fuser Setting HQ]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

  • [S: Fuser Setting HQ]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

2Print 10 or more sheets. Has the problem been resolved?

Yes

Finished!

No

Repeat Steps 1 and 2. If the problem persists even if you lower the value to 185°C, go to the next step.

3In [Advanced Settings] for the custom paper you are using, select 1231: [Print Speed], and then check the present value in the following corresponding settings.

  • [BW/FC/FCS]

    [BW/FC/FCS]

  • [FCS]

    [Clear/Special], [White]

  • [S]

    [Clear/Special], [White]

  • [BW/FC/FCS: Fuser Setting HQ]

    [BW/FC/FCS]

  • [FCS: Fuser Setting HQ]

    [Clear/Special], [White]

  • [S: Fuser Setting HQ]

    [Clear/Special], [White]

4Is the setting set to [High]?

Yes

Go to the next step.

No

Proceed to Step 7.

5Select 1231: [Print Speed], and then set the value in the following corresponding settings to [Middle].

  • [BW/FC/FCS]

    [BW/FC/FCS]

  • [FCS]

    [Clear/Special], [White]

  • [S]

    [Clear/Special], [White]

  • [BW/FC/FCS: Fuser Setting HQ]

    [BW/FC/FCS]

  • [FCS: Fuser Setting HQ]

    [Clear/Special], [White]

  • [S: Fuser Setting HQ]

    [Clear/Special], [White]

6Print 10 or more sheets. Has the problem been resolved?

Yes

Finished!

No

Go to the next step.

7Select 1231: [Print Speed], and then set the value in the following corresponding settings to [Low].

  • [BW/FC/FCS]

    [BW/FC/FCS]

  • [FCS]

    [Clear/Special], [White]

  • [S]

    [Clear/Special], [White]

  • [BW/FC/FCS: Fuser Setting HQ]

    [BW/FC/FCS]

  • [FCS: Fuser Setting HQ]

    [Clear/Special], [White]

  • [S: Fuser Setting HQ]

    [Clear/Special], [White]

8Print 10 or more sheets. Has the problem been resolved?

Yes

Finished!

No

Go to the next step.

9Select 1232: [Fusing Temperature], and then increase the value in the following corresponding settings by 5°C.

  • [BW/FC/FCS]

    [Heat Roller Temp]

  • [FCS]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

  • [S]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

  • [BW/FC/FCS: Fuser Setting HQ]

    [Heat Roller Temp]

  • [FCS: Fuser Setting HQ]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

  • [S: Fuser Setting HQ]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

10Print 10 or more sheets. Has the problem been resolved?

Yes

Finished!

No

Repeat Steps 9 and 10. If the problem persists even if you lower the value to 200°C, contact your service representative.

Note

  • After performing the solution, it is recommended to perform the color calibration of the external controller.

  • Increasing the fusing temperature may have the following side effects:

    • Paper curl increases (causing a paper jam).

    • Glossy lines appear.

    • The image surface becomes grainy.

    • Glossy ghosting occurs.

    • Uneven luster occurs.

    • White spots occur on coated paper.

    • The gloss of the image increases.

    • The gloss of the image decreases.