Solution:

Check the surface of the paper transfer roller.

For details about how to check the paper transfer roller, see Replacement Guide.

Is there dirt or are there thin white scratches on the surface of the paper transfer roller?

Illustration of the paper transfer roller

Yes	Go to the next step.
No	Contact your service representative.

Replace the paper transfer unit.

For details about how to replace the paper transfer unit, see Replacement Guide.

Print the image. Has the problem been resolved?

Yes	Finished!
No	Contact your service representative.