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Solution:

1In the [Machine: Productivity] group on the [Adjustment Settings for Operators] menu, select 0404: [Pressure Roller Cooling Fan Level], and then set the value in the following settings to [Strong].

  • [Press Cool Fan Lvl: Pre-Fd]

  • [Press Cool Fan Lvl: Aft-Fd]

  • [Press Cool Fan Lvl: Stndby]

2Select 0403: [Fusing Temperature on Standby], and then set the value in the following settings to "50".

  • [Press Rlr: On Standby]

  • [Press Rlr: On Panel Off]

  • [Press Rlr: On Low Power]

  • [Press Rlr: Before Process]

3In the printer driver screen of Fiery Command WorkStation 6, set Fuser Setting HQ mode.

4In [Advanced Settings] for the custom paper you are using, select 1236: [Fusing Pressure Roller Cooling], and then set the value in the following corresponding settings to "0".

  • [BW/FC/FCS]

    [Fan Level: BW/FC/FCS]

  • [FCS/S]

    [Fan Level: Clear/Special], [Fan Level: White]

5Select 1233: [Fusing Pressure Temperature], and then set the value in the following corresponding settings to "50".

  • [BW/FC/FCS]

    [Press Rlr Temp: BW/FC/FCS]

  • [FCS/S]

    [Press Rlr Temp: Clr/Sp], [Press Rlr Temp: White]

6Print 3 or more A3 sheets. Has the problem been resolved?

Yes

Finished!

No

Go to the next step.

7Decrease the line speed. This will decrease the throughput, but is it OK?

Yes

Proceed to "(a) Decreasing the printing speed".

No

Proceed to "(b) Decreasing the fusing temperature".

(a) Decreasing the printing speed

1In [Advanced Settings] for the custom paper you are using, select 1231: [Print Speed], and then set the value in the following corresponding settings to [Low].

  • [BW/FC/FCS]

    [BW/FC/FCS]

  • [FCS]

    [Clear/Special], [White]

  • [S]

    [Clear/Special], [White]

  • [BW/FC/FCS: Fuser Setting HQ]

    [BW/FC/FCS]

  • [FCS: Fuser Setting HQ]

    [Clear/Special], [White]

  • [S: Fuser Setting HQ]

    [Clear/Special], [White]

2Select 1232: [Fusing Temperature], and then decrease the value in the following corresponding settings by 20°C.

  • [BW/FC/FCS]

    [Heat Roller Temp]

  • [FCS]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

  • [S]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

  • [BW/FC/FCS: Fuser Setting HQ]

    [Heat Roller Temp]

  • [FCS: Fuser Setting HQ]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

  • [S: Fuser Setting HQ]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

3Select 1232: [Fusing Temperature], and then set the value in the following corresponding settings to 0°C.

  • [BW/FC/FCS]

    [Corct Temp: Initial Feed]

  • [FCS]

    [Corct Temp: Init Fd: Clr/Sp], [Corct Temp: Init Fd: White]

  • [S]

    [Corct Temp: Init Fd: Clr/Sp], [Corct Temp: Init Fd: White]

  • [BW/FC/FCS: Fuser Setting HQ]

    [Corct Temp: Initial Feed]

  • [FCS: Fuser Setting HQ]

    [Corct Temp: Init Fd: Clr/Sp], [Corct Temp: Init Fd: White]

  • [S: Fuser Setting HQ]

    [Corct Temp: Init Fd: Clr/Sp], [Corct Temp: Init Fd: White]

4Select 1232: [Fusing Temperature], and then set the value in the following corresponding settings to 5°C.

  • [BW/FC/FCS]

    [Corct Temp: Pre-Feed]

  • [FCS]

    [Corct Temp: Pre-Fd: Clr/Sp], [Corct Temp: Pre-Fd: White]

  • [S]

    [Corct Temp: Pre-Fd: Clr/Sp], [Corct Temp: Pre-Fd: White]

  • [BW/FC/FCS: Fuser Setting HQ]

    [Corct Temp: Pre-Feed]

  • [FCS: Fuser Setting HQ]

    [Corct Temp: Pre-Fd: Clr/Sp], [Corct Temp: Pre-Fd: White]

  • [S: Fuser Setting HQ]

    [Corct Temp: Pre-Fd: Clr/Sp], [Corct Temp: Pre-Fd: White]

5Print 3 or more A3 sheets. Has the problem been resolved?

Yes

Finished!

No

Proceed to "(b) Decreasing the fusing temperature".

(b) Decreasing the fusing temperature

1In [Advanced Settings] for the custom paper you are using, select 1232: [Fusing Temperature], and then decrease the value in the following corresponding settings by 5°C.

  • [BW/FC/FCS]

    [Heat Roller Temp]

  • [FCS]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

  • [S]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

  • [BW/FC/FCS: Fuser Setting HQ]

    [Heat Roller Temp]

  • [FCS: Fuser Setting HQ]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

  • [S: Fuser Setting HQ]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

2Print 3 or more A3 sheets. Has the problem been resolved?

Yes

Go to the next step.

No

Repeat Steps 1 and 2.

3Is the toner fusibility within the permissible range?

Yes

Finished!

No

Contact your service representative.

Note

  • The print rate may be reduced when printing Paper Weight 6 to 8 in HQ mode.

  • After performing the solution, it is recommended to perform the color calibration of the external controller.

  • Check the toner fusibility as follows:

    • The printed image does not come off.

    • The toner does not come off even if it is lightly rubbed by a nail.

    • The toner does not come off even if it is rubbed by the cloth for cleaning the contact glass.