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Solution:

Based on the situation, proceed to "(a) Voids appear on the first 8 sheets of A3 paper during initial feeding" or "(b) Voids appear consistently when feeding paper".

(a) Voids appear on the first 8 sheets of A3 paper during initial feeding

1In the [Machine: Maintenance] group on the [Adjustment Settings for Operators] menu, execute 0512: [Fuser Unit Speed Adjustment].

2Print the image. Has the problem been resolved?

Yes

Finished!

No

Contact your service representative.

(b) Voids appear consistently when feeding paper

1For coated paper size A3 or larger of weight 4 or lower, or non-coated paper of size A3 or larger of weight 1, set the paper direction to be horizontal relative to the feed direction.

2Print the image. Has the problem been resolved?

Adjust the print settings according to the orientation of the loaded paper.

Yes

Finished!

No

Contact your service representative.

Note

  • After performing the solution, it is recommended to perform the color calibration of the external controller.