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Solution:

Perform procedure (a). If the problem persists, perform procedure (b).

Procedure (a):

1In the [Machine: Maintenance] group on the [Adjustment Settings for Operators] menu, select 0508: [Manually Smooth Fusing Belt] and execute [Uneven Gloss: Short Time].

2Print the image. Has the problem been resolved?

Yes

Go to the next step.

No

Execute [Uneven Gloss: Short Time] in 0508: [Manually Smooth Fusing Belt] until the problem is resolved.

3Register the paper in the custom paper profile.

4To prevent this problem, polish the fusing belt by the fusing belt smoothing roller more frequently. In [Advanced Settings] for the custom paper you are using, select 1243: [Fusing Belt Smoothing], and then set the value in [For Uneven Gloss (Short Time)] to [Most Frequently].

5Print the image. Did glossy, horizontal lines appear?

Yes

Proceed to "Procedure (b)"

No

Finished!

Procedure (b):

1Adjust the paper feed interval. This will decrease the throughput, but is it OK?

Yes

Go to the next step.

No

No further improvement is likely. Contact your service representative.

2In [Advanced Settings] for the custom paper you are using, select 1237: [Print Speed (Sheet Interval Adj)], and then decrease the value in the following corresponding settings by 20%.

  • [BW/FC/FCS]

    [BW/FC/FCS]

  • [FCS]

    [Clear/Special], [White]

3Print 50 or more A3 sheets. Has the problem been resolved?

Yes

Finished!

No

Repeat Steps 1 to 3. If the problem persists, contact your service representative.

Note

  • After performing the solution, it is recommended to perform the color calibration of the external controller.

  • Performing procedure (b) will decrease throughput.