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Solution:

(a) Adjusting the image density

1Launch Fiery Command WorkStation 6.

2Click [Job Properties] corresponding to the image to be printed.

3Click the [Color] tab.

4Click [General Settings] or [Expert Settings].

5Check the setting value in "Gray and Black (CMYK and RGB)". Is it "ColorWise Off"?

Yes

Go to the next step.

No

Proceed to Step 7.

6Ensure that "Gray and Black (CMYK and RGB)" is not set to [ColorWise Off].

When printing a highly dense image or one that requires a large amount of toner, in the [Job Properties] [Image] tab, select [Toner Reduction].

7Print the image. Has the problem been resolved?

Yes

Finished!

No

Go to the next step.

8In the [Machine: Image Quality] group on the [Adjustment Settings for Operators] menu, select 0201: [Execute Image Quality Adjustment] and execute [Adjust Image Density].

9Print the image. Has the problem been resolved?

Yes

Finished!

No

Go to the next step.

10Adjust the image density.

<If custom paper is used>

In [Advanced Settings] for the custom paper you are using, select 1201: [Max Image Density], and then change all color values to [minus].

<If custom paper is not used>

In the [Machine: Image Quality] group on the [Adjustment Settings for Operators] menu, select 0202: [Maximum Image Density], and then change all color values to [minus].

11Print the image. Has the problem been resolved?

Yes

Finished!

No

Proceed to "(b) Adjusting the paper transfer feed pressure" or "(c) Adjusting the paper transfer speed".

(b) Adjusting the paper transfer feed pressure

1Register the paper in the custom paper profile.

2In [Advanced Settings] for the custom paper you are using, set the value in 1222: [Paper Transfer Nip Operation Mode] to [Low Pressure Mode].

3Print the image. Has the problem been resolved?

Yes

Finished!

No

Go to the next step.

4Select 1223: [Paper Transfer Nip], and then set [Adjust Gap] to "4".

5Print the image. Has the problem been resolved?

Yes

Finished!

No

Proceed to "(c) Adjusting the paper transfer speed" or "(d) Adjusting the environment".

(c) Adjusting the paper transfer speed

1In [Advanced Settings] for the custom paper you are using, select 1341: [Motor Speed], decrease the value in [Transfer Timing Roller] by 0.1%.

2Print the image. Has the problem been resolved?

Yes

Finished!

No

Repeat Steps 1 and 2. If the problem persists even if you decrease the value to -0.5, proceed to "(b) Adjusting the paper transfer feed pressure" or "(d) Adjusting the environment".

(d) Adjusting the environment

Perform the following solution within the permissible range:

  • Lower the temperature and humidity.

  • Change to non-slippery paper.

If the problem persists, contact your service representative

Note

  • Lowering the maximum image density may affect the hues of the image.

  • Adjusting the pressure for the paper transfer may cause a rough image or jitter to occur.

  • Lowering the roller value for the paper transfer may shrink the subscan-directional image. If this occurs, select 1101: [Image Position], and then set the following values to [plus].

    • [With Feed] of [Image Magnification Result: Side 1]

    • [With Feed] of [Image Magnification Result: Side 2]

  • Decreasing the process speed may produce either or both of the following side effects:

    • Reduction in yields

    • Occurrence of fusing blisters

  • After performing the solution, it is recommended to perform the color calibration of the external controller.

  • Special color mode is available for Pro C7200X, Pro C7210X, Pro C7200SX, and Pro C7210SX.