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Solution:

1In the [Machine: Maintenance] group on the [Adjustment Settings for Operators], check 0515: [Temperature / Humidity Outside]. Is the temperature 10°C or higher? Is the humidity 15% or higher?

Yes

Go to the next step.

No

Skip to Step 8.

2Are you using Paper Weight 4 (105.1 g/m2 or higher)?

Yes

Register the paper in the custom paper profile.

No

Skip to Step 8.

3In [Advanced Settings] for the custom paper you are using, set 1218: [Paper Transfer Output: Textured Paper Mode] to [On].

4Select 1231: [Print Speed], and then set the value in the following corresponding settings to [Low].

  • [BW/FC/FCS]

    [BW/FC/FCS]

  • [FCS]

    [Clear/Special], [White]

  • [S]

    [Clear/Special], [White]

  • [BW/FC/FCS: Fuser Setting HQ]

    [BW/FC/FCS]

  • [FCS: Fuser Setting HQ]

    [Clear/Special], [White]

  • [S: Fuser Setting HQ]

    [Clear/Special], [White]

5Print the image.

6Did the image quality deteriorate?

Yes

Reset the values in the following settings, and then proceed to Step 8.

  • 1218: [Paper Transfer Output: Textured Paper Mode]

  • 1231: [Print Speed]

No

Go to the next step.

7Has the problem of fainter prints been resolved?

Yes

Finished!

No

Go to the next step.

8In the [Machine: Maintenance] group on the [Adjustment Settings for Operators] menu, select 0506: [Execute Developer Refreshing], and then execute [Black].

9Print the image. Has the problem been resolved?

Yes

Finished!

No

Contact your service representative.

Note

  • After performing the solution, it is recommended to perform the color calibration of the external controller.