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<If paper dust is stuck to the paper>
Clean the paper feed path (dust catcher, transfer timing roller, guide board, and paper feed roller) between the paper tray in use and the transfer unit's nip (where the images are transferred from the intermediate transfer belt to the paper). For details about cleaning the dust catcher, transfer timing roller, guide board, and paper feed roller), see Cleaning the Paper Feed Path.
(a) If the problem occurs on side 1
Which problem occurs?
Toner Blasting |
In [Advanced Settings] for the custom paper you are using, select 1214: [Paper Transfer Output], and then increase the value in the following corresponding settings by "2".
|
White Spots |
In [Advanced Settings] for the custom paper you are using, select 1214: [Paper Transfer Output], and then decrease the value in the following corresponding settings by "2".
|
Is the value in 1214: [Paper Transfer Output] the one already configured and printed but not resolved?
Yes |
Contact your service representative. |
No |
Go to the next step. |
Print the image. Has the problem been resolved?
Yes |
Go to the next step. |
No |
Repeat Steps 1 to 3. |
Does white spotting or toner blasting occur on Side 2?
Yes |
Proceed to "(b) If the problem occurs on side 2". |
No |
Finished! |
(b) If the problem occurs on side 2
Which problem occurs?
Toner Blasting |
In [Advanced Settings] for the custom paper you are using, select 1214: [Paper Transfer Output], and then increase the value in the following corresponding settings by "2".
|
White Spots |
In [Advanced Settings] for the custom paper you are using, select 1214: [Paper Transfer Output], and then decrease the value in the following corresponding settings by "2".
|
Is the value in 1214: [Paper Transfer Output] the one already configured and printed but not resolved?
Yes |
Contact your service representative. |
No |
Go to the next step. |
Print the image. Has the problem been resolved?
Yes |
Finished! |
No |
Repeat Steps 1 to 3. |
If you reduce the paper transfer output to eliminate white spots, copies may become too faint.
After performing the solution, it is recommended to perform the color calibration of the external controller.
The problem may be reduced by performing the solution specified in Improving Transferability.
