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Solutions:

1In [Advanced Settings] for the custom paper you are using, check the present value in 1222: [Paper Transfer Nip Operation Mode].

[Off] or [Mode 1]

Set 1222: [Paper Transfer Nip Operation Mode] to [Mode 2].

[Mode 2] or [Mode 3]

Set 1222: [Paper Transfer Nip Operation Mode] to [Mode 4].

[Mode 4]

Proceed to Step 3.

2Print the image. Has the problem been resolved?

Yes

Finished!

No

Repeat Steps 1 and 2.

3In [Advanced Settings] for the custom paper you are using, select 1223: [Paper Transfer Nip], and then decrease the value in [Adjust Gap] by "20".

4Print the image. Has the problem been resolved?

Yes

Finished!

No

Go to the next step.

5Set the value in [Adjust Gap] to "12".

6Print the image. Has the problem been resolved?

Yes

Finished!

No

No further improvement is likely. Contact your service representative.