Skip header
 

Troubleshooting

This section provides solutions to common problems.

For Windows:

The document is not printed even though the data has been sent and received over a network.

Open the printer properties, and then click the [Device Settings] tab. Select [No] in [Send CTRL-D Before Each Job:] and [Send CTRL-D After Each Job:].

For Macintosh:

It takes a long time for the print dialog to appear.

Depending on the overall performance of a Macintosh system, it may take a long time to display the dialog.

For Windows and Macintosh:

The attached option does not appear on the print setting screen.

The option may not be properly configured. Perform the following procedure:

  • For Windows:

    1. Open the printer properties.

    2. Click the [Accessories] tab.

    3. Select options installed from the [Options] area, and then configure the necessary settings.

    4. Click [OK] to close the printer properties.

  • For Macintosh:

    1. Start System Preferences.

    2. Click [Print & Scan].

    3. Select the machine you are using, and then click [Options & Supplies...].

    4. Click [Driver], and then configure the necessary settings.

    5. Click [OK].

    6. Quit System Preferences.

For details, see "Configuring Option Settings for the Printer" or "Configuring Option Settings for the Printer under OS X, macOS", Printer Driver Installation Guide.

PreviousNext