When You Cannot Send or Receive Fax Messages As Wanted

Both transmission and reception are impossible.

The modular cord may be disconnected.

Make sure the modular cord is correctly connected. For details about connecting the modular cord, see "Connecting the Machine to a Telephone Line and Telephone", Connecting the Machine/ System Settings.

Both transmission to and reception at specific destinations are impossible.

If the destination's phone line is in a different format, it may affect high-speed communications.

Change the setting for "Specify whether or not G3 communication conforms to Super G3." to "off" in User Parameters. For details about the setting, see "Parameter Settings", Fax.

Document appears blank at the other end.

The original was placed upside down.

Set the original correctly. For details about how to set originals, see "Placing Originals", Paper Specifications and Adding Paper.

Printed or sent images are spotty.

The exposure glass, scanning glass, or scanning glass of the ADF is dirty.

Clean the exposure glass, scanning glass, or scanning glass of the ADF. For details about how to clean the machine, see "Maintaining Your Machine", Maintenance and Specifications. Make sure ink or correction fluid on the originals is fully dried and fixed.

Reception is possible, but transmission is impossible.

There are regions and telephone exchanges where a dial tone cannot be detected.

Turn the dial tone detection off in User Parameters. For details about how to do this, see "Parameter Settings", Fax.

LAN-Fax Driver does not work.

The entered login user name, login password, or driver encryption key is incorrect.

Check your login user name, login password, or driver encryption key, and then enter them correctly. For details about login user name, login password, and driver encryption key, see "Basic Authentication" or "Encrypting Transmitted Passwords", Security Guide.

LAN-Fax Driver does not work.

A high security level is set by the extended security function.

For details about extended security function, see "Specifying the Extended Security Functions", Security Guide.

The machine failed to print received fax documents.

The paper has run out.

Load paper into the tray. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.

Print is slanted.

The tray's side fences might not be locked.

Make sure the side fences are locked. For details about how to set the side fences, see "Changing the Paper Size", Paper Specifications and Adding Paper.

Print is slanted.

The paper is fed at a slant.

Load the paper correctly. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

The number of the sheets fed into the paper tray exceeds the capacity of the machine.

Load paper only as high as the upper limit markings on the side fences of the paper tray, or the markings on the paper guides of the bypass tray.

Misfeeds occur frequently.

The paper tray's side fences are set too tightly.

Push the side fences lightly, and then reset it.

Misfeeds occur frequently.

The paper is damp.

• Use supported paper. For details about supported paper, see "Supported Paper Sizes and Types", Paper Specifications and Adding Paper.

• Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

The paper is too thick or thin.

Use supported paper. For details about supported paper, see "Supported Paper Sizes and Types", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

The paper is wrinkled or has been folded or creased.

Use supported paper only and make sure its storage environment meets the recommended temperature and humidity conditions. For details about supported paper and how to store it, see "Supported Paper Sizes and Types" and "Paper Storage", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

Printed paper is being used.

Do not load sheets that have already been copied or printed.

Misfeeds occur frequently.

Sheets are sticking together.

Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the machine one at a time.

Sheets are fed in together, resulting in jams.

The pages are sticking together.

Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the machine one at a time.

Copy paper becomes creased.

Printed paper is being used.

Do not load sheets that have already been copied or printed onto by another machine.

Copy paper becomes creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.

Copy paper becomes creased.

The paper is too thin.

Use supported paper. For details about supported paper, see "Supported Paper Sizes and Types", Paper Specifications and Adding Paper.

Edges of sheets are creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.

Edges of sheets are creased.

You are using non-supported paper.

Use supported paper. For details about supported paper, see "Supported Paper Sizes and Types", Paper Specifications and Adding Paper.

Images are only partially printed.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.

Black lines appear on the print produced at the destination.

The exposure glass, scanning glass, or scanning glass of the ADF is dirty.

Clean the exposure glass, scanning glass, or scanning glass of the ADF. For details about how to clean the machine, see "Maintaining Your Machine", Maintenance and Specifications.

Background of received images appears dirty. Images from the back of the page appear.

Image density is too high.

Adjust the scan density settings. For details about how to change the density, see "[Settings] screen" or "[Quick Fax] screen", Fax.

Received images are too light.

When moist, rough, or processed paper is used, print areas may not be fully reproduced.

Use supported paper. For details about supported paper, see "Supported Paper Sizes and Types", Paper Specifications and Adding Paper.

Received images are too light.

The image density has been set too low.

Increase the scanning density. For details about how to change the density, see "[Settings] screen" or "[Quick Fax] screen", Fax.

Received images are too light.

The original of the transmitted fax was printed on paper that is too thin.

Ask the sender to reprint the original on thicker paper and fax it again.

The image on the back side of duplex copies has mottled blank patches or is smudged.

Missing patches and smudges are caused by moisture leaking from the paper.

• Do not install the machine in low-temperature areas.

• Use paper that has been stored where temperature and humidity conditions meet the conditions we recommend. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.

[Prg. Dest.] or [Manual Entry] does not appear.

This function is made unavailable by the enhanced security function.

For details about enhanced security function, see "Specifying the Extended Security Functions", Security Guide.